Zena Mwanamisi Otieno

CURRICULUM VITAE ZENA MWNAMISI OTIENO OFFICE ADMINISTRATIVE ASSISTANT Tel: - Email:-SUMMARY A self-driven individual who works well under pressure, meets deadlines, and is able to work collaboratively with a team. Requires minimum supervision, ambitious, goal-oriented, and has a clear vision of objectives within the organization and as an individual. SKILLS   QuickBooks Zoho   King dee Communication Skills  Microsoft Office  Listening Skills  Email handling  Organization skills WORK EXPERIENCE Nov 2023 – To Date Administrative /Customer care Assistant, Automan International ltd         Preparing Customers Quotations on Zoho and Kingdee. Following up on pending payment and making sure they are paid on time Do Customer follow up after purchase or Installation on the items bought. Preparing customers daily report and sharing it to my senior bosses Checking status of the customers orders and ensuring a smooth process. Maintain record of the customers for future reference and also follow ups . Resolve customers complaints or problems related to either payment,product returns /refunds. Making sure that office monthly Supplies was bought and used well  Taking minutes in a meeting and sharing them with the respective department MAY2015 – To August 2023 -Administrative office Assistant, Lukabet Ltd – Nairobi          Receiving and responding to customer calls, emails and all correspondences. Processing tenders and pre-qualifications. Ensuring new stock orders are processed in a timely manner. Preparing clients’ quotation, receipts and invoices. Following up on pending bills. Preparing customers daily and monthly report Dealing with customers’ invoicing and suppliers’ purchases. Customer support. Assist in conducting regular meetings and confirming in advance the attendees SEPTEMBER 2013 – APRIL 2015 Customer Care Service Executive, Mediflon Ltd – Nairobi    Make general customer calls, handling queries and complaints when they arise. Followed up invoices, cash receipts, purchases and pending bills. Maintaining an updated inventory on QuickBooks. Preparing daily and monthly reports.  Ensured every email was responded to on time.   Ensured safety and prompt delivery of goods to clients. Conducting customer satisfaction surveys and communicating customers’ concerns to top management  EDUCATION BACKGROUND September 2013- March 2018 Bachelor of commerce (Procurement and supplies chain management), Kenyatta University – Nairobi January 2012 – December 2013 QuickBooks, Sage pastel Computer Packages Zetech College – Nairobi February 2006 – November 2009 KCSE, Eastmore Girls High School – Nairobi January 1998 – December 2005 KCPE, Pangani Primary School – Nairobi REFEREES  Kevin Maganda Lukabet Ltd Director Tel:-  Jecinta Ogonji Mediflon Ltd Manager Tel:- Joseph kamau Automan International Ltd-Manager Tel:-