Zen Goldie Forbes

ZEN GOLDIE FORBES VIRTUAL ASSISTANT WORK EXPERIENCE CUSTOMER SERVICE ASSOCIATE| VXI (04/2021 - 01/2023) Provide great customer experience by providing resolution and alternative options for the customers to address their concerns. It includes helping the customer to create an account, change their account information, walk-through the customers in navigating the app or the website, linking and confirming bank, basic troubleshooting, reading transactions and bills, sending follow up emails, and customer education. --https://zengoldieforbes.mystrikingly.com OTHER SKILLS Proficient in using Microsoft 365 Office Apps such as Word, Excel, Publisher, and PowerPoint Able to communicate in English effectively in both oral and written form Adept knowledge in using Canva for posters and infographics Familiar with functionality and capabilities of SPSS Experienced in working with G suite applications used for collaborating with colleagues and supervisor Capable in handling social media page and accounts in various platforms such as Facebook, Twitter, and Instagram. Familiar with a variety of management tools and their functionalities to achieve great organization of deadlines, progress, and tracking of the assigned individuals for the project. Able to type 60 WPM efficiently AMAZON SKILLS Product Listing Creating compelling product descriptions using competitor research and keyword research to capture customers' attention. Product listing that will depict an image to the customer mind of a life using the product compared to the life without it. Amazon Product Research Finding the potential winning product for client (seller) using tools like Helium 10 or manually researching products thru different websites Supplier Sourcing Thorough evaluation of suppliers that has the same product availability ready for mass production. The right supplier must have great company background that will meet the profit margin and the quality of products being created on their factory to be supplied on Amazon's warehouse ready for selling. PPC (Sponsored Ads) Creating campaigns based on different strategies and analysis to ensure the return and profits is in healthy condition Proficient in using Helium 10 This powerful software provides great data about the items being sold to Amazon to have better understanding about the competitive marketplace. Also, this can be used to optimized listings to make sure that the product will still be visible and sellable on the platform COURSE ATTENDED AMAZON SELLER VIRTUAL ASSISTANT (ELITE) a hands-on intensive 8-week training program designed to equip virtual assistants like myself to have the necessary skill set to provide the necessary support to our future clients in achieving business goals on Amazon. This includes extensive weekly training from experienced coaches with a deep understanding of Amazon's marketplace and seller ecosystem. EVENTS EVENTS ES FEST 2020 September - October 2020 Earth Shaker Planned and organized series of webinars for Meteorology and Astronomy Week. Acted as moderator in one of the webinars entitled “May Alien ba? A Voyage in Understanding Astronomy” Coordinated with speakers and organizations affiliated on the event TELESCOPE VIEWING IN PASIG REVOLVING TOWER September October 2020 Earth Shaker Lecturer of basic astronomy, misconceptions, and astronomical events RESEARCH COLLOQUIUM | MARCH 2019 PRACTICAL RESEARCH II Organized research presentations across science fields visited by different schools to promote research and development. EDUCATIONAL BACKGROUND 2ND YEAR BS ASTRONOMY | DECEMBER 2020 DEAN'S LISTER Rizal Technological University SENIOR HIGH SCHOOL | APRIL 2019 WITH HONORS Caloocan National Science and Technology High School JUNIOR HIGH SCHOOL | APRIL 2017 VALEDICTORIAN (WITH HIGH HONORS) Kalayan National High School ORGANIZATIONS & AFFILIATION EARTH SHAKER | February 2020 - Present SENIOR MEMBER Meteorological and Astronomical Sciences Division Featuring meteorological and astronomical events and posting it through different social media platforms ASSISTANT VICE PRESIDENT Externals Committee In charge of managing the team to function in accordance to their responsibilities. Also, communicates with other organization and ensuring that Earth Shaker's and the partner organization's benefits and responsibilities were monitored and to be fullfilled FORMER HEAD OF LANGUAGE DEPARTMENT Externals Committee Responsible for team directing to critically checked the grammar of contents before posting to social media platforms In charge of finalizing emails for external affairs ADMIN OF EARTH SHAKER Externals Committee Handling and managing social media accounts (Facebook, Twitter, and Instagram)