Zemirat Sogbola

- SOGBOLA KANYINSOLA ZEMIRAT - Waitress & Customer Support Representative 6, Oluwalogbon Street, Elebu, Ibadan SUMMARY Waitress with 5 years+ of experience providing excellent service to restaurants and bars at quality establishments. Familiar with POS terminals and common restaurant machinery, and possess a proven ability to serve customers in a respectable and cheerful manner EDUCATION Olapade Agoro Leaders High School West African Senior School Certificate 2009 – 2015 National Open University of Nigeria Bachelor of Computer Science 2023 – Present PROFESSIONAL EXPERIENCE Customer Support Cross and Churchill Real Estate (Remote) Sep 2024 - Jan 2025 Responded to customer inquiries via chat, email, and phone in a friendly and professional manner Maintained adherence to company communication guidelines, tone, and approved scripts Consistently met performance targets, including response time and customer satisfaction Delivered excellent customer service while resolving issues efficiently and accurately Waitress SKILLS Strong organizational skills Exceptional communication and interpersonal skills Club Switch (Ring Road, Ibadan) | 2023 - Present Providing top notch recommendations to customers off the Menu Engaging customers on dining experience Stock the bar with all the required supplies and inventory Waitress Club De Rock (Ring Road, Ibadan) |- Ability to work independently and as part of a team Able to handle multiple tasks simultaneously Experience in taking inventory Preparing and clearing of tables for service Collecting of payment using POS systems Heading performances for special night celebration requests Hostess Club Infinities (Ring Road, Ibadan) | 2020 - 2021 Providing customers with accurate wait times for their meals Escorting customers to their preferred sitting areas Taking orders and communicating swiftly to the kitchen Brand Promoter Shoprite (Dugbe, Ibadan) | 2019 - 2020 Persuaded customers to try out the brand products Demonstrated and provided information on products or services for the brand Waitress Tucano Bar & Grill (Maitama, Abuja) | 2016 - 2018 Taking beverage orders and serving them to guests on a timely manner Demonstrated excellent knowledge of wine selection to customers