ZELEENE MICOLE MACASPAC
ADMIN ASSISTANT | VIRTUAL ASSISTANT
Cebu City, Philippines
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CAREER OVERVIEW
Detail-oriented and dependable professional with over 5 years of experience in
customer service, billing, and administrative support. Proven ability to
communicate clearly, solve problems quickly, and manage tasks efficiently in fastpaced environments. Equipped to work remotely with strong self-management,
time management, and tech proficiency.
EDUCATION
Bachelor of Science in
Aeronautical Engineering
MATS College of Technology | 2014
– 2019
SKILLS
Basic computer literacy skills
Organizational skills
Administrative Support &
Scheduling
Time-management skills
Customer Service
Microsoft Excel, Word
Remote Customer Support
(Phone, Email, Chat)
LANGUAGES
English (Fluent)
Filipino (Fluent)
Cebuano (Fluent)
PROFESSIONAL EXPERIENCE
Service Admin (Billing/Customer
Relation Officer/Service Advisor
Archon Special Machineries Inc. – Davao City |
Aug 2024 - Feb 2025
Provided frontline support to clients regarding
servicing and billing matters.
Processed accurate invoices and handled
billing corrections and refunds.
Maintained service records and supported
daily admin operations using Microsoft Office
tools.
Customer Experience Relations
MG Gateway South Corp. – Mitsubishi Motors,
Davao City | Dec 2021 – Aug 2024
Managed customer inquiries and concerns via
phone, email, and in person.
Handled customer complaints efficiently while
upholding service KPIs.
Adapted quickly to system tools and company
protocols in a dynamic setting.
Barista
Starbucks – Rustan Coffee, Davao City |
Oct 2019 – Aug 2021
Delivered excellent customer service in a highvolume environment.
Handled customer transactions, complaints,
and promotional upselling.
Developed soft skills in communication,
multitasking, and attention to detail.
