Resume for Zelda Els
Nr 8 Gardenia Avenue
Gardenia Park
Bloemfontein--
!
E DUCAT I O N
Stella High school
2000
Subjects all passed on higher grade
Geography
Home-economics
Afrikaans
English
Mathematics
Accountancy
I also did my teaching degree in Modern dancing as well as Grade 6 theory
in music. I passed the Unisa practical music exam for grade 7 in piano.
EXPERIENCE
Receptionist, waiter | H i l t o n H o t e l B r a c k n e l l , U K
February 2001–February 2003
Working with cash
Doing cash ups
Checking customers in and out of the hotel
Handling complaints
Handling special requests
Working with foreign currency
Silver service at weddings
Tending the bar when needed
Serving breakfast, lunch, dinner and buffets for conferences
We also did intensive customer care training and complaint handling, wine
tasting and barista training for the coffee machine.
Resume for Zelda Els
Sales Representative| O p t i p l a n , B f n
February 2003 – December 2006
Sales
Liaising with delivery trucks and customers
Ordering stock
Handling complaints
Reaching targets
Keeping clients happy
General administrative duties
Sales representative| D i a l a B e d , L o c h L o g a n Wa t e r f r o n t
December 2006 – October 2010
Sales
Helping customers choose the correct matrass to suit their finances and health
Teamwork – helping other sales people’s customers when they were not there
Cash ups
Ordering stock
Handling complaints
Keeping clients happy
Reaching targets
Upselling
General administrative duties
Intensive product knowledge
We were regularly taught sales techniques and handling objections, how to
close a sale etc
Sales Representative| Vo d a c o m , Y T C C E L L U L A R
October 2010 – May 2012 and again from December 2014 to July 2015
Sales
Ordering stock
Handling complaints
Keeping clients happy
Reaching targets
Intensive product knowledge
Helping other sales representatives’ customers when they were not there
We regularly went on training when new products were launched
Liaising with certain customers who couldn’t come into the shop and had to
have their phones or modems couriered
Telesales
Sorting out complaints with Vodacom Head office
Helping customers choose the correct sms – and data bundles, as well as the
best overall package to suit their needs
General administrative duties
Reference: Sarel Coetzee-
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Resume for Zelda Els
Manager| P i c a s s o ’s Re s t a u r a n t , W e l k o m , F r e e s t a t e
May 2012 – November 2013
Sales
Cash ups
Ordering stock
Handling complaints
Keeping clients happy
Reaching targets
Upselling
Marketing
Designing adverts for the local newspapers
Designing pamphlets
General administrative duties
Intensive product knowledge
Intensive waiter training
Liaising between the kitchen and the front shop
Arranging birthday parties, meetings and other functions
Manager| C a m b r i d g e Fo o d , T h a b a N c h u , F r e e s t a t e
February 2014 – November 2014
Sales
Cash ups
Ordering stock
Handling complaints
Keeping clients happy
Reaching targets
Upselling
Marketing
Designing adverts for the local newspapers
Designing pamphlets
General administrative duties
Intensive product knowledge
Stock takes
Working out the shifts for staff
Owner| M u z e t t e , s c h o o l o f m u s i c
July 2015 - current
Piano, keyboard and theory teacher
General administrative duties
SKILLS
Computer literate
Very fast learner
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Resume for Zelda Els
Creative
Logical
Well-spoken in Afrikaans as well as English
I am willing to work long hours, and I also believe in working efficiently.
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