Zeeshan Ali Khan
Karachi,-| linkedin.com/in/zeeshanalikhn/
CBAP® - CSPO® | Innovative | Collaborative | Problem Solver | Analytical | Result Oriented | Team Player
PROFILE:
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Experience professional with over 16 years of experience in analysis, designing, architecting & developing solutions including
products, enterprise applications, web services, business processes, governance structure, workflows, and cloud solutions.
Delivered solutions across diverse set of domains in financial services such as retail operations, corporate banking, digital services,
mortgages, e-learning and Risk management.
Rich experience of leading, coaching and mentoring other team members
Highly experienced in driving people-centric functions with achievements in setting up teams and ensuring effective coordination
with onshore / offshore teams for deploying specialized technical solutions
Extensive experience in managing large projects / programs activities encompassing setting up of business line, teams, planning,
client interaction, finalization of specifications, risk, change and release management
Insightful understanding of designing architecture, developing, testing and deploying solutions, quality control, production
support and user training
Excellence in managing & guiding teams on various functions such as mapping of business requirements, application design &
development, integration, testing and deployment
Competencies: Strategic Planning, Process Improvement & Mapping, Re-engineering and Transformation, Digital Services
Architecture, Critical & Analytical Thinking, Stakeholders Collaboration, Risk Analysis, Governance Models, Data Analysis and Model
Validation, SDLC Management, Customer Journey Analysis, Product Backlog & Prioritization, Project Management and Business
Analysis Methodologies, Integrations, Scrum & Agile Methodologies, Requirement gathering & Elicitation, Open Banking, B2B, Core
Banking (Retail / Payment Processing / Remittance / CRM / General Ledger / Corporate Banking), Digital Banking & ADC (Cards /
Switch).
Technical Skills: MS Office Suite, MS Visio, Microservices, MS Project, SQL, TFS, MTM, Power BI, Python, JIRA, XML, JSON, UML, BPMN,
Lucidchart, APIs (SOAP / REST), A/B & MVT Testing, Cloud.
EDUCATION:
Bachelor of Computer Science from Department of Computer Science, University of Karachi, Pakistan in 2008
PROFESSIONAL EXPERIENCE:
Systems Ltd, Karachi, Pakistan (Visionet Inc, USA)
Team Lead Business Analysts – AtClose (Mortgage App)
Feb 2022 - Present
Evaluate business processes, anticipating requirements, uncovering areas for improvement, and implementing solutions
Gather required information from meetings with stakeholders & Clients and producing useful documents (i.e., BRD, FSD, User
Story)
Spearheaded the design and implementation of scalable microservices architecture for key financial applications, ensuring high
availability and performance.
Analyze and understand impacts of change on main application as well as surrounding system. Further, analyzing any data
migration strategy requiring after change.
Led technical integrations with external systems, APIs, and middleware platforms for streamlined workflows.
Defined and documented technical requirements and data models to bridge business needs with robust technical solutions.
Oversaw the re-engineering of applications with a focus on system performance optimization and user experience enhancement.
Collaborated with technical teams to implement cloud-based solutions aligned with security and scalability standards.
Facilitate value-oriented discussions with technical and non-technical stakeholders and provide consulting and perspective with
regard to solution integration to ensure solutions meet business needs and requirements
Contributed to the architecture design of digital services, ensuring scalability, security, and alignment with industry best practices.
Defined detailed business and functional designs including data flow, business rules and use cases based on requirements.
Lead and facilitate open-ended discussions of implementation plans with internal business customers on projects
Manage multiple priorities and projects in fast paced and dynamic environment. Utilize feedback to improve work and builds on
previous learnings. Participating in Scrum meetings and product sprints
Involves in redesigning of application with respect to customer journey. Managing the product backlog and prioritizing them based
on changing requirements. Maintaining client journey priority matrix to prioritize feature development based on business impact
and user needs.
Habib Bank Limited, Karachi, Pakistan
Program Manager – Strategic Initiatives & Business Transformation Department
Dec 2020 – Feb 2022
Provided strategic direction and developed project governance model to ensure timely and cost-effective completion of projects
Led cross-functional teams in the successful completion of digital services projects from concept to delivery, ensuring alignment
with strategic objectives. Documented and presented analytics to senior management.
Developed and implemented project governance models to ensure timely and cost-effective delivery of technical solutions.
Designed dashboards and BI tools to monitor enterprise KPIs, providing actionable insights for leadership.
Collaborated with development teams on digital services architecture, ensuring alignment with strategic goals.
Conducted thorough stakeholder analysis to identify key project influencers, resulting in enhanced communication and buy-in
throughout the project lifecycle. Worked with BI team to develop Dashboard for COO functions.
Conducted requirements gathering sessions with stakeholders to define project scope, objectives and timelines
Developed and delivered project status reports to stakeholders and senior leadership
Bank AL-Habib Limited, Karachi, Pakistan
Team Lead – Business Analysts – IT Department
Sep 2019 – Dec 2020
Managed and provided guidance to team of BAs & PMs about effective approaches in order to achieve the objectives
Involved in feasibility and Risk Analysis to identify the business critical and high-risk areas of the application
Determined specifications & production timeline to develop & maintain plans for projects in regards to business analysis efforts
Reviewed & supervised user stories and UAT and managed Business Applications and support to business users for their day-today issues. Prepared and created project plans and broke the project to tasks with assigned resources.
Maintained project documentations, keep tracking project status and report accurate project progress to IT management and
project stakeholders.
Bank of Khyber, Karachi, Pakistan
Product Manager / Business Analyst – Retail Banking (Conventional & Islamic) – IT Department
Sep 2018 – Aug 2019
Involved in preparing RFP for new CBS, CBS selection process and gaps identification.
Analyzed product performance and redesigning as required and developed the product strategy and roadmap
Implemented middleware to handshake between old CBS and new CBS and digital channels.
Managed prioritization and trade-offs between customer experience, business impact, performance, and post-launch support
Worked cross-functionally with design and technology teams to ensure timely and quality release of product/enhancements
Bank AL-Habib Limited, Karachi, Pakistan
Senior Business Analyst – IT Department
Feb 2018 – Aug 2018
Elicited, analyzed, specified, and validated the business needs of stakeholders, be they customers or end users
Developed and utilized standard templates to accurately and concisely write requirements specifications
Translated conceptual customer requirements into functional requirements in a clear manner that was comprehensible to
developers/project team by conducting interviews & walkthrough sessions
Collaborated with project sponsors to determine project scope and vision & identified project stakeholders
United Bank Limited, Karachi, Pakistan
Business Analyst - Process Management - Retail Banking
Dec 2008 – Feb 2018
Analyzed and evaluated the existing business processes and identified areas of improvement in system and Business Operations
Participated in solution design reviews by providing creative and practical ideas and solutions for change along with training of
relevant staff when new initiative was implemented
Developed projects and monitoring project performance and collaborated with users, stakeholders and senior management
Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues
Performed with a verifiable track record in analysis, gathering, business process mapping, translating and simplifying processes
LEADERSHIP ACTIVITIES, AFFILIATIONS, HONORS:
Junior Associateship of IBP (JAIBP)
Certified Scrum Product Owner by Scrum Alliance
Certified Business Analyst Professional (CBAP) by IIBA
Microsoft Certifications: AI-900, AZ-900, DP-900, MB-910, MB-920, PL-900
IBM Data Science Professional Certificate (Coursera)
Google Project Management Certificate (Coursera)
Core Banking System (SYMBOLS & T-24) of 15 days each
