Zeenat Zulfiqar
Contact Info
Immigration Consultant at Freelancer
-
✉-
Highly experienced and service-oriented management professional with 3+ years of progressive
work exposure. Aspiring for a challenging and responsible position in an organization in
Consultancy Department for Immigration, Administration, or Client Accounts Management that
would be conducive to my professional growth.
Lahore Cantt
Lahore, Pakistan
Strengths & Skills
✔ Customer Relationship Management
✔ Communication Skills
✔ Planning and organising
✔ Team skills/ team oriented/team player.
✔ Written and communication skills
✔ General Solutions
✔ Computer skills
✔ Coordination
✔ Analytical Skills
✔ Problem Solving
✔ Active Person
Academics
Title
Institute
Date
Masters in Sciences
Superior University, Lahore
2010
Bachelors of Arts
University of the Punjab, Lahore
2008
Intermediate of Science (FSc. Pre-Engineering)
BISE Lahore, Lahore
2007
Experience 3 years
Company
Designation
Duration
Freelancer
Immigration Consultant
Apr 2017 - Present
1.1 years
i2c Pakistan
Customer Services Representative
Dec 2014 - Mar 2017
2.3 years
Ufone GSM
Customer Facilitation Agent
May 2011 - May 2012
1 year
Work History
Freelancer
Apr 2017 - Present (1.1 years)
Immigration Consultant
Dubai, United Arab Emirates
Publish my work and brand on multiple levels, create leads, contact prospects and convert them into sales.
Looking over the sale funnel to work efficiently.
Taking care of existing clients' profile and case proceedings.
Making calls, emails and arrange meetings with the clients to discuss the further course of work.
Minimizing the service related complaints, increase the client satisfaction.
Hedging off the refund and penalty complaints.
i2c Pakistan
Customer Services Representative
Dec 2014 - Mar 2017 (2.3 years)
Lahore Pakistan, Pakistan
To ensure and provide best customer services related to banking operations (Pre-Paid VISA and Master Debit cards).
Assistance to financial services institutions (Bancorp USA, Central Bank of Kansas City, Metropolitan Commerical
Bank, Bank du Brazil Americas) and customers in USA, CA, UK and, AU.
Keeping a vigilant approach upon suspicious and fraudulent transaction activities.
Administration of employee’s availability.
Maintain and up keeping the office operations.
Handling Company’s day to day administration affairs.
Ufone GSM
Customer Facilitation Agent
Handling customers in line with company requirement and services.
Problem resolution, creating positive company’s image and brand awareness.
Handling GPRS & GSM issues faced by customers.
May 2011 - May 2012 (1 year)
Lahore Pakistan, Pakistan
Industries
Banking/Financial Services
BPO
Call Center
Consultants
Education/Training
Telecommunication/ISP
* Functional Areas
Client Services & Customer Support
Planning & Development
Project Management
Languages
English - Native
Urdu - Native
