Zecharias Firew

Zecharias Firew Fairfax, VA | - |- PROFESSIONAL SUMMARY Detail-oriented Systems Administrator with experience managing enterprise infrastructure across Windows and Linux environments. Skilled in system provisioning, virtualization (VMware, Nutanix, Hyper-V), Active Directory, PowerShell scripting, patch management, and data protection. Strong troubleshooting and project delivery background in secure federal environments. TECHNICAL SKILLS Core Competencies: Active Directory, Group Policy, Windows Server, VMware, Hyper-V, Nutanix, PowerShell, SCCM, Ivanti, DNS, DHCP, SQL Server, Azure, AWS, Dell Avamar, Disaster Recovery, Patch Management - Systems/Servers: Windows Server-, Linux (Ubuntu/Red Hat), Nutanix, VMware, Hyper-V - Directory & Identity: Active Directory, Group Policy, Azure AD - Scripting & Tools: PowerShell, SCCM, Ivanti, Dell Avamar, Microsoft 365 - Database Support: Microsoft SQL Server (support, performance tuning, backup/recovery) - Disaster Recovery: Planning, testing, implementation (Dell Avamar, Windows Server backups) - Patch Management: SCCM, Ivanti, Windows Updates - Networking: DNS, DHCP, IP configuration, VLANs, firewalls - ITSM Tools: Freshservice, BMC Helix, Remedy - Cloud & Messaging: Exchange Online, Exchange On-Prem - Installed, maintained, and supported Windows servers and workstation environments in enterprise settings. - Configured and managed firewalls, MFA (Multi-Factor Authentication), and DNS Security protocols. - Supported MDR (Managed Detection and Response) platforms to enhance endpoint and network security. - Provided both remote and on-site support for technical issues and infrastructure deployments. - Valid driver's license and reliable transportation for on-site support requirements. PROFESSIONAL EXPERIENCE Systems Engineer U.S. Department of Treasury - Bureau of Engraving and Printing | Washington, D.C. | 05/2023 - 04/2025 - Administered Windows Server, Active Directory, Group Policy, DNS, and DHCP. - Led server migrations (Hyper-V to Nutanix), provisioning, patching, and backups. - Automated administrative tasks using PowerShell to streamline operations. - Managed virtualization stacks: VMware, Nutanix, Pivot3, Hyper-V. - Supported cross-platform environments (Windows/Linux) and resolved network issues. - Conducted GPO creation, server configuration, and performance optimization. - Implemented Dell Avamar backup/recovery strategies to improve data protection. - Diagnosed system and software integration issues with strong root cause analysis. Service Desk Analyst - Tier II U.S. Department of Treasury | Washington, D.C. | 09/2022 - 05/2023 - Delivered end-user support for hardware, software, and AD access. - Configured workstations, printers, and new applications. - Resolved DNS, IP configuration, and firewall-related issues. - Rebuilt desktops and installed operating systems in secure environments. - Collaborated with Tier I and engineering teams to close escalated tickets. IT Operations Specialist Centurion Health | Vienna, VA | 03/2022 - 09/2022 - Supported mobile device, telecom, and endpoint systems. - Handled incident workflows using Freshservice and resolved support tickets. - Provided Microsoft 365 assistance and user training. IT Administrative Assistant Centurion Health | Vienna, VA | 08/2021 - 03/2022 - Managed onboarding/offboarding, asset tracking, and inventory documentation. Administrative Assistant Arlington Infectious Disease Associates | 05/2015 - 07/2021 - Supported scheduling and internal tools in a fast-paced medical environment. EDUCATION & CERTIFICATIONS - B.S. in Management Information Systems - George Mason University - Security+ | Certified Scrum Master | ITILv3 - Splunk Core Certified User | AZ-104 (in progress)