Zaw Htet Lin

ZAW HTET LIN Information Technology Experienced IT professional with a strong background in network configuration, IT project management, and security compliance. Proven leadership in managing technical teams and delivering IT solutions to meet business objectives. Seeking a challenging role to leverage technical skills and leadership experience in IT infrastructure management and security. EDUCATION CONTACT Bachelor of Arts (Law) ADDRESS University of Yangon, Myanmar Certifications and Training • • • • • • • • • • • • Hardware A+ Practical Network Engineering Network Engineering Cisco Certified Network Associate (CCNA) 15 Invaluable Laws of Growth Cisco Certified Network Professional (CCNP) Route Cisco Certified Network Professional (CCNP) Switch Microsoft Certified Solutions Associate (MCSA) ITIL 4 Certification ISO- (Information Security Management System) CCNP Security 350-701 CCIE Enterprise Infrastructure (Currently Attending) PROFESSIONAL EXPERIENCE No(255), Migathi 18 Street, South Oakkalapa Township, Yangon Region, Myanmar. EMAIL- LINKED IN linkedin.com/in/zaw-htet-lin8921b9126 PHONE -, - PERSONAL INFO Male Oway Group Section Head – Information Technology Present Married • 10 September, 1991 • • • • • • • • • • • • Lead the IT department in delivering robust infrastructure, networking, and system administration support across the organization. Supervise and mentor IT team members, fostering growth through professional development and clear performance evaluation. Plan and implement strategic IT initiatives including upgrades to hardware, software, cloud infrastructure, and data storage solutions. Design, build, and maintain scalable and resilient IT architecture to support business growth and continuity. Research, evaluate, and integrate emerging technologies and industry best practices to drive innovation. Administer core IT assets including network systems, on-premise and cloud servers, and databases. Develop and maintain disaster recovery and business continuity plans to mitigate operational risks. Work closely with cybersecurity teams to respond to and resolve security incidents promptly. Manage vendor relationships, including contract negotiation and performance monitoring. Develop and oversee the IT budget, ensuring cost-effective technology investment. Supervise IT support and helpdesk operations, enhancing service management and user satisfaction. Implement ITIL-based service management processes to streamline incident, change, and asset management. Track, analyze, and report key performance indicators (KPIs) to drive continuous improvement. 12/ TaMaNa © 129114 Buddhist Myanmar CERTIFICATE • CCNA • CCNP • CCIE • MCSA • ITIL 4 • ISO 27001 aqaaa PROFESSIONAL EXPERIENCE Contact Center Technical Manager KBZ Bank (2023 – 2024) • • • • • • • • • • • • • • Provide guidance and insight to upper management and procure buy-in Report progress, including any changes made to plans and production, and contribute to product design and establishment of requirements Delegate technical responsibilities and monitor the progress of projects and deliver products consistently, on time, and on budget Oversee user testing and report results—adjust requirements as needed Work closely with project manager during all phases of the development lifecycle Review all work produced by the development team and ensure code produced meets company standards requirements Conduct interviews, hire and train new technical support/IT staff Build an internal wiki with technical documentation, manuals, and IT policies Additional Skills Experience with Genesys Pure Connect, 3CX, or other contact center solution platforms Experience with troubleshooting ISDN and SIP Trunking or (PSTN) issues with telcos Good technical knowledge and experience with two or more of the following infrastructure components: DHCP/DNS, WAN/LAN topologies and services, WLAN, MPLS, IP management tools, network management applications, Internet, IPT, QOS, EIGRP/BGP, unified communications, multimedia/VoIP solutions, SIP, and contact center technology Knowledge and/ or Certification on Cisco data networking products, contact center and unified communication solutions Proven experience in managing outcomes in an IT infrastructure environment Experience translating business requirements into technical network solutions IT Manager Blue Ocean Operating Management (2021 – 2023) • • • • • • • • • • • • • • Management Of ISO- Policy, Procedure Risk Management Lead large IT projects, including the design and deployment of new IT systems and services Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure Help define IT infrastructure strategy, architecture, and processes Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs Assess vendors and develop test strategies for new hardware and software Troubleshoot hardware and software issues related to internal IT Perform analysis and troubleshooting of network problems, WAN and LAN connectivity, routers, switch, firewalls, and wireless. Protocols and Networking technologies including but not limited to VPN, VLAN, LACP, OSPF, BGP, RADIUS, STP, RSTP, QoS, MPLS, VPLS, NAT, layer 2/Layer 3 switching. Remote monitoring and management of system alerts and notifications, troubleshoot VOIP technologies Repairing IT related equipment, replacing parts, or provide any suggestion regarding outside Service if required. Maintenance for existing Network infrastructure and to keep trying new and update technologies. Team player with good communication and interpersonal skills. Comfortable to interact with English Languages. IT Officer Robin Johnson Engineering (Yangon) (Jul 2019 – Jul 2020) • • • • Managed computer purchasing, software installation, and maintenance. Configured and maintained critical systems like CCTV, Door Security, and PABX. Managed servers and ensured internet connection stability. Configured firewalls for VPN and remote access. TECHNICAL SKILLS Networking (VPN, VLAN, OSPF, BGP, MPLS), IT infrastructure management, security compliance (ISO 27001), VoIP, WAN/LAN, Cisco routers/switches, firewalls (Pfsense), system monitoring. SOFT SKILLS Troubleshooting, Negotiation, Conflict Resolution, Critical Thinking, Flexibility, Teamwork, Management, Training, Problem Solving. LANGUAGE ENGLISH (Fluent) MYANMAR (Native) jjj PROFESSIONAL EXPERIENCE IT Operation Manager Data Link Company Limited (Yangon) (Dec 2018 – Jun 2019) Team Leader of IT Department Microtec Company Limited (Yangon) (May 2013 – June 2016)customer networks and servers, ensuring high performance and • Maintained and optimized reliability. Managed devicecameras, and password security, overseeingand system access user • • Installed network network video recorders, analog CCTVand systems. authorizations. • Set up wireless devices such as Access Points (Unifi, Engenius) and CPEs. Handled data backup and system security operations, including of • • Planned and maintained network performance, addressing issues the withmanagement Point-tofirewalls connections. and user permissions. Multipoint • • Configured and maintained theinstallations, IT infrastructure for theand Myanmar Parliament’s Led hardware and software upgrades, configurations to improve system Broadcasting efficiency. Data Center, including routers, switches, and firewalls. • • Led networksystem monitoring and secure data transmission for Myanmar Parliament. Assessed performance regularly and recommended improvements to enhance • Managed the point-to-point project for Panasonic IP cameras at Myanmar Industrial Port. service delivery. • Resolved technical issues escalated by technicians and engineers, ensuring minimal disruption to operations. • Ensured data handling and processing adhered to legal and company guidelines. Service Engineer • Provided IT support Center and guidance to stakeholders through the help desk. Unique Computer (Yangon) • Controlled IT budgets and managed vendor contracts, including software licenses and (Jan 2011 – March 2013) service providers. • • • Developed IT policies and practices to ensure secure and efficient operations. Performed hardware checks on components such as motherboards, RAM, HDDs, and Installed and configured network systems, including Access Points (Unifi) and IP PBX in monitors. hotel environments. Installed operating systems, software, and applications on desktops and laptops. • Implemented recovery solutions for hospitals internet using Fortigate and Cisco. software. • • Configured LANdisaster and WAN networks, and implemented café management Delivered cost-effective IT projectand management solutions to clients,issues. ensuring successful • • Troubleshot PCs, mobile devices, customer hardware/software project completion. • Provided customer care and technical support for various IT-related issues. IT Unit Manager SATHAPANA LIMITED (Aug 2016 – Nov 2018) • Managed IT infrastructure, ensuring that systems were properly configured and maintained for optimal performance. • • • Led disaster recovery planning and implementation. Provided training and guidance to staff on IT policies and systems. Configured firewalls, switches, and servers, ensuring secure and efficient network management across multiple branches. Team Leader of IT Department Microtec Company Limited (Yangon) (May 2013 – June 2016) • • • Installed network cameras, network video recorders, and analog CCTV systems. • Configured and maintained the IT infrastructure for the Myanmar Parliament’s Broadcasting Data Center, including routers, switches, and firewalls. • • Led network monitoring and secure data transmission for Myanmar Parliament. Set up wireless devices such as Access Points (Unifi, Engenius) and CPEs. Planned and maintained network performance, addressing issues with Point-toMultipoint connections. Managed the point-to-point project for Panasonic IP cameras at Myanmar Industrial Port. Service Engineer Unique Computer Center (Yangon) (Jan 2011 – March 2013) • • • • • Performed hardware checks on components such as motherboards, RAM, HDDs, and monitors. Installed operating systems, software, and applications on desktops and laptops. Configured LAN and WAN networks, and implemented internet café management software. Troubleshot PCs, mobile devices, and customer hardware/software issues. Provided customer care and technical support for various IT-related issues.