Zarina Margarita Laput

Zarina margarita Laput Yellow bell St., Botong Francisco Mahabang Parang Angono, Rizal, Philippines,1930 · --· www.linkedin.com/in/zarina-laput-9b90592 career objective Aims to find a challenging and exciting entry level position in growing organization where I can showcase my talents and skills acquired. To be able to assist the company in achieving its company mission and goals. Experience JUNE 2019 – PRESENT ESCALATION SPECIALIST, Quantrics Enterprises Inc. Address customers complaints Sales expert Billing specialist Save customer from cancelling account FEBRUARY 2019 – JUNE 2019 CUSTOMER SERVICE REPRESENTATIVE-Chat Support, TTEC Philippines Assist riders when they encounter problems picking up the order and or delivering the food to the customer Fix riders account and ensure they will get paid for the hours they worked SEPTEMBER 2017-FEBRUARY 2019 CUSTOMER SERVICE ASSOCIATE- CONCENTRIX PHILIPPINES Process customers order, payment and refund Assist customers to get the best product that suits their needs Help customers get their money back for damaged items Assist customer file an A-Z claim to the seller Send email correspondence as reference for every call Education June 2015 - april 2017 Bachelor of science in theology, southern christian college June 2010- november 2010 bachelor of science in metallurgical engineering Mindanao state university-iligan institute of technology Skills Effective written and verbal communication skills Great at problem solving Easily adapt to a fast-paced environment Resourceful MS Office Words, Excel and PowerPoint Google Docs Basic troubleshooting Fast Learner