ZARAH SADA
SOFTWARE ENGINEER--
Abuja, Nigeria
CAREER OBJECTIVE
Recent software engineering graduate with a strong foundation in
programming and problem-solving, combined with a growing passion for sales
support and customer engagement. Skilled in Python, WordPress, and
database management and enthusiastic about leveraging technical expertise to
bridge the gap between customers and solutions. Seeking a role where I can
contribute to both technical problem-solving and delivering exceptional
customer support, helping businesses succeed through innovative and efficient
solutions.
EDUCATION
WORK EXPERIENCE
Bachelor's Degree
Software Engineering Intern
Computer Engineering
Eastern Mediterranean
University
March 2020 - JULY 2023
Famagusta
Nigerian Communications Commission(NCC)
JUNE 2022 - SEPTEMBER 2022
Abuja
Leveraged HTML, CSS, and JavaScript to develop app homepage,
shortening response time by 30% and boosting employee-customer
dialogue.
Worked with the Azure team to help build, deploy and manage
applications
SKILLS
React native
Java
Used my knowledge in Java and Python to help build an interface for file
backups
Built a fully responsive and interactive school website as a personal
project using HTML, CSS and JS
HTML & CSS
JavaScript
SQL
Python
Django
Laravel
Help Desk Analyst
Sulfman consulting group
March, 2024 - current
Abuja, Nigeria
Diagnosed technical issues for 20+ clients per day by phone, email and
chat, solving issues within 10-15 minutes on average for an OSINT website
Successfully reached solutions for 92% of computer errors, and escalated
more complex tickets to higher tiers to assist clients as quickly as possible
Created user accounts for 50+ clients per week, and assisted them in
setting up and customizing their accounts
Created and updated documentation as needed concerning network,
software and hardware issues
PROJECTS
Mobile Quiz App
FEBRUARY 2022 - APRIL 2022
Utilized React native framework to build a fully functional and responsive
mobile quiz application
Built RESTful APIs in Node.js that served data to the React native powered
frontend
Gained familiarity with UI/UX design through Figma
Job Search Portal
DECEMBER 2022 - JANUARY 2023
Comprehension of PHP programming and MVC model
Built a fullstack web application using Laravel framework
Compiled a comprehensive documentation on the project with emphasis
of management processes
Successfully collaborated with a team of four and provided work
distribution as the team leader
Interactive School Website
JULY 2022 - SEPTEMBER 2022
Deeper understanding on frontend development
leveraged bootstap to ensure a responsive website
Gained familiarity with Vue CLI
