Zarah Fritzie E. Melgar
Pagsanjan, Laguna 4008 PH
- /-Customer service expert with a service-oriented mindset. Strong leadership skills;
Passionate about creating long-lasting client connections and maximizing quality;
Qualified with over 13+ years of success in customer service/call center situations.
SKILLS
• Communication
• Technical Proficiency
• Organizational Skills
• Time Management
• Conflict Resolution
• Appointment Scheduling
• Email Management
• Office Administration
• Database Management
• Calendar Management
• Administrative Skills
• Basic Bookkeeping
• Data Entry/Research
• Adaptability/Flexibility
• Records Management
EXPERIENCE
Privilege Realty Group - Customer Service Virtual Assistant
November 2021 – July 2024
Remote Work
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Processed bookings, and handled customer inquiries - first point of contact for all
guests via phone, e-mail, and chat
Coordinates with city teams to resolve issues on the ground and provide updates
to guests
Managing calendars, setting appointments, and updating monthly financial
records and invoices
GCAM Realty Development - Admin Manager
July 2021 – November 2021
Pagsanjan, Laguna PH
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Established workflow processes, monitored daily productivity, and implemented
modifications to improve personnel's performance
Updated reports, managed accounts, and generated reports for the company
database
Supervised staff and delegated tasks to maintain positive, productive
administrative operations
Concentrix CVG Philippines, Inc - Sr Customer Service Specialist/Advisor I
June 2011 – June 2021
Nuvali, Sta. Rosa Laguna PH
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Handled numerous tickets/Ad hoc cases daily and maintained customer records
by updating account information in CRM (Salesforce).
Resolving product or service issues by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution
to solve the problem; expediting correction or adjustment; following up to ensure
resolution
Maintains financial accounts by processing customer adjustments. Recommends
potential products or services to management by collecting customer information
and analyzing customer needs
EDUCATION
BS Business Administration in Operations Management
June 2007 – March 2011
San Juan de Letran, Intramuros Manila, PH
