Zaq Mugo
B.Sc., CCNA,
MTCRE, MTCNA,
UEWA, UBWA, VSP
Multi-Certified
Windows, And
Linux, Systems
Administrator
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Summary
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Experience
Zaq Renson Kariuki Mugo
Naivasha Road
Nairobi
Mobile: -
Email:-
A MikroTik and Ubiquiti-certified Systems Administrator
with 5+ years’ experience in ISP and software
development IT environments. Managed large scale
firewalls, Windows, and Linux servers. I am extremely
proficient with MikroTik, Ubiquiti, VMware, Windows
Server, cPanel/ WHM, and Ubuntu products. I have a
deep passion for desktop/ server troubleshooting, and
web applications and network support.
Wise & Agile Solutions Limited / Systems
Administrator | Business Development Executive
MARCH 2019 - , NAIROBI
Core Duties/ Responsibilities:
i) Created Ubuntu and Windows virtual machines for test
and production environments using VMware
Workstation, Oracle VM VirtualBox, and Citrix Xen
hypervisor.
ii) Configuration and troubleshooting of MikroTik routers
and switches in production environments.
iii) Overseeing resource records in over 30 domains
covering A records, TXT records (SPF, DKIM, DMARC),
CNAMES, MX, NS and alias of DNS names and URLs.
iv) Provide on-call emergency support for over 30
multiple external clients utilizing remote access tools such
as AnyDesk and TeamViewer.
v) Managed the entire biometric enrollment process for
over 20 employees in the company’s head office on a
ZKTeco time attendance device.
vi) Created weekly and monthly time attendance reports
using ZKTeco’s time attendance application for the
director.
vii) Installed and configured multiple instances of MS
SQL Server 2014/2017 using SQL Server Studio Manager
and SQL Server Configuration Manager in over 10
locations.
viii) Implemented Xcopy process with Windows Task
Scheduler to automate MS SQL Server databases backup
to Google Drive.
ix) Installed Sage Evolution and configured Sage’s access
to the necessary MS SQL databases in over 10 locations.
x) Performed port forwarding on MikroTik, Huawei, and
TP-Link routers to allow access to various services in the
company’s head office and in multiple client sites.
xi) Managed 15+ servers containing Ubuntu, CentOS,
Windows Server 2008/2012/2016/2019 operating
systems.
xii) Prepared web application environments by installing
Windows, Laragon, Ubuntu, Apache, Nginx, PHP,
phpMyAdmin, Node.js, and MySQL in multiple
production and test servers.
xiii) Cloned from Github and installed payroll, HR, point
of sale, and CRM web applications in 20+ client and office
servers including VPSs.
xiv) Set up private DNS servers with BIND on Ubuntu
18.04 for use in the company’s office.
xv) Set up new cPanel/WHM hosting customers on
CentOS VPS.
xvi) Troubleshooted cPanel email issues on Microsoft
Outlook in the company’s head office and in over 30 client
locations.
xvii) Installed and renewed SSL certificates for over 30
cPanel/WHM customers. I configured the customers’
websites to use HTTPS by editing the .htaccess file.
xviii) Set up workstations/ laptops for new employees by
installing Windows/ Ubuntu, Microsoft Office, Kaspersky
Internet Security and creating and configuring their work
emails on Microsoft Outlook.
xix) Managed company’s passwords using LastPass.
xx) Managed repair and maintenance of over 20 company
devices (laptops, desktops, printers and servers).
xxi) Conducted over 50 online and physical demos of the
company’s payroll, point of sale, HR, and time attendance
applications to potential clients.
Lockstep IT Group / Systems/ Network Administrator
MAY 2013 - AUGUST 2017, NAIROBI
Core duties/ Responsibilities:
i) Configuration and troubleshooting of Cisco routers and
switches in production environments.
ii) Configuration and troubleshooting of MikroTik routers
and switches in production environments.
iii) Worked within the company’s Active Directory and
Group policy environment, carrying out resource
provisioning and troubleshooting.
iv) Administered VMWare vSphere environment in the
company’s head office.
v) Wireless link planning and implementation using
Ubiquiti products at the company’s head office and in
multiple locations around Nairobi and Embu.
vi) I helped build network closets, including running and
terminating CAT6 cables, setting up patch panels, and
installing Ubiquiti devices in over 10 commercial
buildings in Nairobi and Embu.
vii) Provided support for company-wide infrastructure
related issues to around 10 employees.
viii) Provided support for customer network
infrastructure related issues to over 60 customers in over
5 remote locations.
ix) Worked with Moodle to create an online learning site
for our CompTIA A+ students.
Kenya National Commission for UNESCO / Intern/
Web Administrator
JUNE 2011 - SEPTEMBER 2011, NAIROBI
Core responsibilities/ duties:
i) Provided support for office-wide infrastructure related
issues to around 20 employees.
ii) Managed the design and maintenance of the youth
department’s website using Joomla and coordinated with
other colleagues involved with the website.
ii) Contributed to the planning of the yearly budget for the
youth department.
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Education
MikroTik / MikroTik Certified Routing Engineer
(MTCRE)
NOVEMBER 2016, NAIROBI
The MTCRE course teaches how to implement and debug
routed MikroTik RouterOS network configurations.
MikroTik / MikroTik Certified Networking Associate
(MTCNA)
NOVEMBER 2016, NAIROBI
The MTCNA course teaches how to configure, manage, do
basic troubleshooting of a MikroTik router and provide
basic services to clients.
Ubiquiti / Ubiquiti Enterprise Wireless Admin
(UEWA-V2)
NOVEMBER 2016, NAIROBI
The UEWA course teaches the most important concepts in
Outdoor Wireless Networking.
Ubiquiti / Ubiquiti Broadband Wireless Admin
(UBWA-V2)
NOVEMBER 2016, NAIROBI
The UBWA course teaches the most important concepts in
Outdoor Wireless Networking.
VMWare / VMWare Sales Professional (VSP)
JUNE 2014 - JULY 2014, NAIROBI
VSP is a free online training program designed to give
Partners a foundation of general knowledge in VMware
products and business practices.
Cisco / CCNA Exploration
MAY 2013 - JULY 2013, NAIROBI
This course tests a candidate's knowledge and skills
required to install, operate, and troubleshoot a small to
medium size enterprise branch network.
Kenyatta University / Bachelor of Science (Computer
Engineering)
SEPTEMBER 2007 - DECEMBER 2013, NAIROBI
Computer engineering is a discipline that integrates
several fields of electrical engineering and computer
science required to develop computer hardware and
software.
Tver State Technical University / Russian as a
Foreign Language
SEPTEMBER 2004 - JUNE 2005, TVER (RUSSIA)
A course that teaches the Russian language to foreigners.
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Referees
Emmanuel Onyango / CCTV Technician
KENYA AIRPORTS AUTHORITY, NAIROBI
Address: Airport North Road, Nairobi, Kenya
Mobile: -
Declan Magero / Business Development Manager Africa
KIP McGRATH EDUCATION CENTERS, NAIROBI
Address: 3rd Parklands Avenue, Nairobi, Kenya
Mobile: -
Easter Ciombaine / Executive Secretary
AFRICAN CULTURAL REGENERATION INSTITUTE
(ACRI), NAIROBI
Address: Meru, Kenya
Mobile: -
Gladys Musau / Accountant
WISE & AGILE SOLUTIONS LIMITED, NAIROBI
Address: Nairobi, Kenya
Mobile: -
