Zanoah

Zanoah Nephawe South africa,Johannesburg|| --| https://www.linkedin.com/in/zanoah-nephawe-0b0a9b198 SUMMARY ● self-motivated and dedicated individual who is hard working and meets deadlines. ● Excel in providing good customer experience and delivers quality output irrespective of the pressure. ● Completed a certificate in Microsoft office and HR Management and I have four years experience in customer service . EDUCATION Cat Academy-Microsoft Office Johannesburg City College- HR management February 2010 February 2013-November 2013 WORK EXPERIENCE Customer service rep June 2015-August 2017 Merchants Dimension Data(Vodacom) ● Taking inbound calls, Assisting customers with Vodacom products, Assisting Vodacom contract and prepaid customers, Escalating customer’s queries. ● Doing follow ups on customer’s queries,Case management,Providing solutions to customer queries, Meeting the required KPI (key performance indicator) Scores. Customer service rep June 2019 - October 2021 Aegis Outsourcing SA(Startek)Telkom ● Assisting customers with Telkom products, Taking escalations for prepaid and postpaid customers and sending them to the relevant department. ● Handling customer accounts and billing. SKILLS Data Capturing ● Customer Support ● Multitasking Client Relations Email Communication Virtual Assistants Phone etiquette Client liaison LANGUAGES Tshivenda - Native English - Expert ● Zulu- Conversational