Curriculum Vitae – Zanele Muriel Nhlabathi
Personal Details
Full name:
Known as:
Date of birth:
Nationality:
Gender:
Physical Address:
Contact number:
Marital status:
Home language:
Other languages:
Dependants:
Driver’s license:
Notice period:
Zanele Muriel Nhlabathi
Zanele-
South African
Female
2026 Dlamini Extension-
Single
IsiZulu and Xhosa
English, Sotho Swati
one
Code 10
available immediately
Education History
Secondary Education
School Attended:
Highest standard passed:
Year:
Subjects:
Institution:
Qualification:
Institute Sunshine Acres
Matric
1999
English, Xhosa, Economics,
Business Economics
Accounting, Afrikaans, Maths
Tertiary Qualifications
World Outsource International
Call centre
Certificate
Typing, Word, Excel, Outlook,
Power Point, Telephone
etiquette, Accent reduction,
Call Centre training.
TEFL Certificated (Teach
foreign language)
Subjects:
Institution:
Qualification:
Subjects:
Qmetrix
Certificate
Dynamic customer service,
Accent management, Voice
Clarity
Computer Literacy
Microsoft Office:
● Microsoft Word, Excel, Outlook and PowerPoint
● Internet
●
E-mail,
Career History
TBFS (The best funeral society/Hollard)
01 November -31 March 2022
Sales Agent
Duties:
● Making amendments on the client’s policies and advising the existing clients to
upgrade their policies.
● Build a relationship with the shop stewards and HR so that they can inform you
when someone is interested in taking a policy.
● Offer our Municipality clients new covers and benefits.
● Sell the new municipality workers policies.
● Give clients their policy certificates to keep them up to date on the policy.
● Send the application form to the documents department for capturing.
● Reason for leaving: Contract.
DMS/Call force USA campaigns
2 November 2020 till February 2022
Lead generation and Customer Service
Duties:
• Initiate the warm up of the sales process referred from lead data.
• Connect with potential beneficiaries and inform them about the coverage provided
by the healthcare program.
• Secure and qualify sales lead.
• Capture client information correctly and accurately onto the various sales system.
• Handling internal client queries as and when required to do so.
• Handle and overcome objections.
• Handle and resolve queries.
• Reason for leaving: Contract.
Ipsos (Imperial Auto Lead Tracker)
14 May 2010 - July 2020
Call Centre Agent / Data Collector and Market research.
Duties:
● Capture leads from various campaigns on lead tracker then allocate follow up on
these leads
● Cold calling & Email marketing existing customers
● Ensure no leads are lost
● 10-minute turnaround time to connect customer to dealer
● Liaise and communicate with dealer and customer
● Conducting surveys and doing follow ups with clients who purchased vehicles from
Toyota, Volkswagen, Nissan and General Motors
● Conducting surveys and capturing client’s details and feedback on customer
satisfaction on behalf of Telkom, Standard Bank, ABI and Distell.
● Reason for leaving: Retrenchment.
EOH(UBank)
1 June 2008 – 12 November 2009
Inbound Call Centre Agent Duties:
● Checking the customer’s enquiry, balance and deposit
● Send statements via email
●
●
FICA and FAIS compliance
Stopping lost and stolen cards
Reasons for Leaving: Career Growth
Vodacom-
Call centre Agent and Assistant Team Leader
Duties:
● Activation of sim card, GPRS, MMS
● Blocking lost or stolen sim cards and cell phones
● Logging faults and escalating to the Help Desk
● Taking minutes, coaching, sending daily, weekly and monthly reports to the
manager.
Reason for leaving: Contract
BOE Bank-
Sales consultant (Personal loans and Home loans)
Duties:
● Loan writer
● insurance
● Marketing
● Making presentation to workers about Personal and Home loans
Reason for leaving: Career Growth
References
Name & Surname
Deena Naidoo
Designation
Intermediary
Sifiso Mdakane
Supevisor
Kgotso Setho
Team Leader
Clifford Jurie
Project Manager
Brighton Sibanda
Supervisor
Company
TBFS
Contact no-
Call Force/DMS USA
-
Ipsos (Markinor)
-
Ipsos (Markinor)
-
EOH(UBank)
-
Summary
● To be an integral part of a dynamic institution where my enthusiasm and hard work
will lead to success not only for me but also for the company I represent.
● Need to be part of a progressive team where creative thinking and collaboration
solves problems and contributes to the well-being of the company.
