Zandile Masangwana

Zandile Masangwana Support Consultant IT 12712 Thatch Hill Estate Modisane Street Centurion 0175 T:- T:- E:-Linkedin: https://www.linkedin.com/in/zandilemasangwana- PERSONAL SUMMARY I am an adaptable and responsible individual who is seeking for a position that will utilize the organizational and communication skills developed through my involvement in customer services and project administration. I am self motivated, committed and capable of working under pressure, as in my current position I am utilizing those skills. I have a clear logical mind with a practical approach to solving and a drive to see things through to completion. My interests and experience range from the Technical support software, Project Management, Administration and Customer Services. I hold over 10 years work experience and throughout have observed, absorbed information and skills taught and learned and evolved myself to be extremely adaptable in any given scenario I have faced, I look forward to hearing from you in the not so distant future. Personal Details Last Name: Masangwana First Name: Zandile Date of Birth: 02 June 1985 Spoken languages: English, Isixhosa, Zulu, Tshwana Written languages: English, Afrikaans, Isixhosa, Zulu Suburb in which you live: Centurion Work Experience: Over 10 years Drivers License: Yes Availability: Immediately Tertiary Education Name of University/College: University of South Africa Dates attended: 2006 Field of Study: Economics Studies Name of Degree/Diploma: Bcom Informatics (Incomplete) Introduction to the economic and management environment 1A Introduction to the economic and management environment 1B Business management 102 Accounting concepts, principles and procedures Accounting reporting Introduction to business information systems End-user Computing (Practical) Name of University/College: Tshwane University of Technology Dates attended: February 2002 - November 2002 Name of Degree/Diploma: Certificate in Financial Management and Office Skills Financial Management Financial Accounting People Management General Management Office Practice Writing Skills Computer Literacy Name of University/College: Elearning College Dates attended: October 2018 Name of Degree/Diploma: Certificate in Project Management What is Project Management Role of a Project Manager Project Management Skills The Project Life Cycle High School Education Name of High School attended: Daliwonga High School Dates attended: 2000 to 2001 English HG Xhosa HG Business Economics HG Economics HG Accounting SG Mathematics SG COURSES/ SKILLS/ AREAS OF EXPERTISE Soft Skills: Self motivated, Great Communication Skills, Good Organizational Skills, Great Interpersonal Skills, I always push to be a high archiver at everything I do, Great customer services skill, project management and events management skills Areas of Expertise: Microsoft Excel, Microsoft Word, MS Office, Project Administration, Project Management, Office Administration, Events Coordinating, Software Support, Ecommerce, IT Support, Customer Resolution and Fault Management, Payments System Software Additional Courses Completed: Certificate in Personal Management for Success - Educate24 - October 2018 Certificate in Computer Literacy and Call Centre Administration - Havatech - 2006 Certificate in Foundational Payments - Payments Association of South Africa - 2016 Certificate in Human Resource Management - E-learning College - November 2018 Complete Trading Course - Learn to Trade - January 2017 Employment History Position held: IT Support Consultant Company name: Information Technology Consultants Date Employed: August 2012 - March 2018 Detailed Job Description: At Intecon as a support consultant my duties included giving technical support for the National Payments software that the company provides. I also had to assist the clients with installation and of the software on their computers as well as give training about the software to clients, be it face to face or via the phone and teamview. I was also responsible for installing the software itself to hardware POS machines, test the machines and give training as well. I have leant a lot of customer services and telephone etiquette skills, communication skills, microsoft skills and IT skills. Reason for leaving: I was starting to feel complacent and needed a new challenge Position held: Ecommerce Support Consultant Company name: Digital Creations (Softwrap) Date Employed: July 2007 - Aug 2012 Detailed Job Description: At Digital Creations I worked as support consultant providing support to endusers with purchasing of the software and any quiries that they may have regarding their purchases and activation of the software. The support was provided via telephone and email. I also assisted clients by taking them through the activation of the software and ifbthe were clients who were not satisfied about their software, I was given a list to do refunds to those clients using paypal. Reason for leaving: I needed growth Position held: Project Administration Company name: Amasiko Heritage Foundation Date Employed: August 2010 - Sep 2014 Detailed Job Description: At Amasiko Heritage Foundation I was involved with Planning and Organizing of the Amasiko Heritage Festival which included applying and securing sponsorships and talent scouting. I also was responsible for improving processes and policies of the company, managing vendor relationships as well as manage the overall daily office operations. I also had to develop and manage the budget for the administration department and was responsible for reviewing operating costs and suggestion cost saving measures for the department. Reason for leaving: The organization is not operating anymore References Katlego Kabini Information Technology Consultants Team Leader Tel No:- David Van Dyk Digital Creations Support Manager Tel No:- Reuben Phasha Amasiko Heritage Foundation Founder / CEO Tel No:- Mpendulo Mnguni Mentor- Powered by TCPDF (www.tcp df.o rg)