Zameer Kovilakath Hussain | Freelancer Resume

Zameer Kovilakath Hussain Experienced professional with more than 3 years in multiple companies. Also have experience as a Risk analyst, helping clients with wise ﬁnancial decision. I am very skillful with technology, also very ﬂexible with platforms. - - Ernakulam, Kerala, India linkedin.com/in/zameer-hussain- live:zameerkovilakath WORK EXPERIENCE SKILLS Customer Support Executive UAE Exchange 09/2014 - 12/2016, Business Development Ernakulam Achievements/Tasks Promptly respond to customer inquiries via phone and email Clearing transactions of customers within the time limit ensuring compliance with process control so as to avoid loss Team Management Risk Assessment Technical Support Interpersonal Operations Sales CRM Creative Problem Solver Cold Calling Raising and handling tickets (cancellations and refunds) of customers as per their request PERSONAL PROJECTS Carried out retention calls with unsatisﬁed customers, convincing them to keep using the service Ecom Risk Analyst Federal Bank 06/2018 - 12/2019, Customer Service ACHIEVEMENTS Ernakulam 2nd Prize in FIFA13 Competition Achievements/Tasks Ensured total compliance using tool like Accosa, PRM Monitor both POS and card transactions to avoid a loss for both parties Compile reports showing the proposed plan of action for existing and potential clients Business Development Associate Byjus (Think and Learn Pvt Ltd) 02/2020 - 04/2020, Remate LANGUAGES Malayalam English Native or Bilingual Proﬁciency Native or Bilingual Proﬁciency Tamil Hindi Limited Working Proﬁciency Professional Working Proﬁciency INTERESTS Achievements/Tasks Make Cold Calls and set appointment Football Ensure that CRM database (leadsquare) contains accurate account details and contact information Built and maintained strong client relationships to ensure leads, future business and maximum productivity EDUCATION Bachelor of Technology IIETM 08/2010 - 04/2014, Courses Mechanical Engineering Executive MBA DR CV Raman University 01/2017 - 05/2018, Courses Marketing Edathala Gaming Traveling