Zamashenge Buthelezi

I have over four years of professional experience in corporate communications, client services, and administrative support, with a strong background gained through my role at Discovery Life and previous experience at MultiChoice. My career has been shaped by a commitment to delivering excellent service, managing client correspondence, and ensuring smooth operational processes within fast-paced environments.

At Discovery Life, where I worked as a Communications Consultant from August 2021 to August 2025, I was responsible for handling high volumes of client correspondence across multiple channels. This required me to draft professional and accurate communication, resolve queries within strict turnaround times, and ensure compliance with both company policies and regulatory standards. I regularly collaborated with various departments to address escalated issues, clarify complex policy information, and ensure clients received clear and timely responses. This experience strengthened my written and verbal communication skills, enhanced my attention to detail, and reinforced my ability to manage multiple priorities simultaneously.

One of my key contributions at Discovery Life was identifying recurring client issues and recommending improvements to streamline processes. I became known within my team for my ability to remain calm under pressure, maintain confidentiality, and assist colleagues with workload management. Supporting and motivating others was an important part of my role, and I was recognized for fostering a positive and productive team environment.

Prior to this, I worked at MultiChoice, where I gained valuable customer service and administrative experience. My responsibilities included managing client accounts, handling billing queries, and resolving service concerns. Working in a fast-paced, client-facing role allowed me to develop resilience, adaptability, and problem-solving skills, which I carried into my later positions.

Through these roles, I have developed a strong skill set that aligns with client services, administration, and communication. My key skills include professional correspondence drafting, problem resolution, data management, and customer relationship management. I am detail-oriented, adaptable, and efficient in managing competing deadlines while maintaining high standards of quality. Additionally, I excel at working collaboratively within teams, providing support to colleagues, and ensuring client satisfaction remains a top priority.

Overall, I bring a combination of corporate experience, client service expertise, and administrative capability. I am confident that my proven ability to communicate effectively, resolve complex queries, and contribute to team success will enable me to add significant value in my next role.