Mobile: --ZAMAN RIZVI
summary
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Consistently achieves record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
areaS of expertise
Call Centre Operations
Data Records Management
Client Relations & Retention
Complaint Handling
Experience
Client Service Executive, Medusind Solutions.
December 2014 – March 2016
Acted as on-site support in client's office premises to perform account servicing activities
Managed telephone enquiries from customers; liaised with related parties for follow-up actions and handled account-related services
Managed various regular account servicing duties, including billing report generation, client satisfaction surveying, etc
Analysed customers' feedback regularly and provided operation enhancement recommendations for further improvement
Education
Belgorod State Technological University, 2016 - Present
Bachelor of Mechanical Engineering
skills
Microsoft Office (Word, PowerPoint, Excel & Access)
languages
Hindi (Native) | English (Proficient)
availability
Available Immediately
