Zaldy M. Magpantay
#0052 Purok 7 Brgy. Lawa Calamba Laguna
Mobile#--
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Dedicated 7 Years in customer service. Handled clients from America and Canada.
My experience includes sales over the phone, Customer Support, Technical
Support, Administrative Assistance and Chat support. I am very straight-forward
and believe that I would rather ask questions than assume to avoid any errors. In
truth, I know that I have a lot to look forward to and learn, but with the right
training and people to work with, I may be just the right one for the job.
WORK EXPERIENCE:
(MAY 2010 – AUG 2012)
Answering inbound calls for financial account
Proficient in providing accurate information to customers
Resolving customer’s credit card statement issues
Upselling credit card enhancement services
Provided Email and Chat support
(OCT 2007 – OCT 2009)
Teleperformance Philippines Ortigas Center
Technical Support Representative for a Printer Company
Proficient in providing technical support over the phone regarding printer issues,
printer driver installation, printer settings assistance and printer replacement
Handled printer technical support for Windows and Mac
Provided Email and Chat support
(SEPT 2006 – JUN 2007)
HSBC Muntinlupa Philippines
APAC Customer Services Alabang
Customer Service Representative for a Health Insurance account
Took inbound calls providing service and product information
Upselling product enhancements over the phone
EDUCATIONAL BACKGROUND:
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Bachelor of Science in Computer Engineering
AMA Computer University Calamba Laguna Philippines
SEMINARS ATTENDED:
AUTOCAD 60hrs course by MERALCO FOUNDATION INC (DEC 2009)
Advance Troubleshooting and Networking by AMA Computer College Calamba Laguna
(Nov 19 2005)
Philippine Computer Society IT Entrepreneurship by Mapua IT Center Puyat Avenue
Makati (JUN 2, 2005)
Management Information System Seminar at Subic Bay Zambales (Dec 15 2005)
Telecommunication Seminar Subic Telecom at Subic Bay Zambales (Dec 15 2005)
ESL & Speech Articulation & Public Speaking Seminar at AMA Computer College
Calamba Laguna (Nov 19 2005)
AFFILIATES/ACTIVITIES:
AMA Engineering Society (member-)
ACES Society Calamba (member-)
SKILLS & ADDITIONAL PERSONAL INFO: Basic AUTOCAD 2d/3d/Rendering, Basic
programming and software/hardware maintenance. Experience in MS Word and Excel. Well
versed in English, a quick learner, articulate and optimistic.