Zalderico P. Tampos Jr.

Customer Support Representative with over 7 years of experience delivering exceptional customer care across online gaming, SaaS, and payment platforms, including 5 years in supervisory roles. Skilled in handling diverse inquiries such as technical support, payment processing, account management, and subscription services. Experienced in mentoring teams, creating knowledge resources, streamlining workflows, and improving service delivery through cross-department collaboration. Also knowledgeable in fraud prevention and KYC compliance to ensure account security when needed. I am passionate about leading by example and providing empathetic, efficient, and high-quality support to every customer.