Zaki Usmani

With a career spanning over 17 years, I am a committed and results-driven Associate Director specializing in Operations Management, Business Intelligence, Data Analytics, Customer Support, Business Consulting, and Client Relationship Management. Presently, I serve as the Associate Director at AZ Fashionscape Pvt Ltd, spearheading initiatives to drive operational excellence and foster revenue growth within the organization.

My tenure at AZ Fashionscape Pvt Ltd has been marked by significant achievements. Notably, I orchestrated a 15% surge in net sales within a year by introducing innovative sales channels and executed impactful brand awareness campaigns, yielding over 5,000 leads by tailoring strategic mailshots to diverse customer segments. Moreover, my efforts in revamping BI reports resulted in a 20% reduction in preparation time through the implementation of streamlined report structures and process enhancements.

As the Senior Manager Business Intelligence, I played a pivotal role in enhancing the analytics framework for our eCommerce division, offering comprehensive insights into various facets such as traffic, campaigns, inventory, customer service analysis, and consumer behavior. This empowered senior management with actionable data for informed decision-making. My contributions extended to providing crucial support to departments including Marketing, CRM, Pricing, and Customer Groups, ensuring data-driven analytics guided strategic initiatives effectively.

During my tenure as a Business Consultant, I collaborated closely with stakeholders, identifying business improvement opportunities by meticulously analyzing performance metrics and devising targeted solutions. Notably, I led negotiations with key suppliers, optimizing replenishment strategies resulting in a 10% upsurge in store sales. Introducing market strategies, roadmap development, and product portfolio expansion were also integral parts of my role.

At Fidelity National Information Services, my tenure as a Team Leader overseeing telecom-related queries for leading service providers resulted in a notable 15% enhancement in Customer Satisfaction (CSAT) scores and a substantial Net Promoter Score (NPS) increase from 65% to 85% for American Express Credit Card Customers.

My educational background in Bachelor of Science, complemented by language proficiency in English, Hindi, and Urdu, along with technical competencies in tools like Microsoft Office, Power BI, and certifications in digital marketing and data science further bolster my skill set.

I am adept at leveraging my experience, analytical prowess, leadership acumen, and technical expertise to drive operational efficiencies, foster business growth, and deliver impactful results in dynamic and challenging environments.