Zaki Ahmed Junaid

ZAKI AHMED JUNAID E-mail -- - OBJECTIVE To join an organization where I can utilize my skills, learn and grow myself to achieve a challenging career. I am always willing to learn, implement and update myself in today’s competitive world, to be successful in every aspect of life. EXPERIENCE M/s Junaid Systems, Raichur. From January 2012 Till date. Proprietor. Profile : I am the proprietor of the firm M/s Junaid Systems, I am dealing with electronics and electrical products, Products ranging from IT products and home appliances, i.e. Laptops, Desktops, Printers and computer peripherals, I provide after sales support for the IT products sold from my store to the end customers, Hardware and software support, Hardware replacement and troubleshooting issues with all IT products. Hewlett-Packard GlobalSoft Pvt.Ltd, Bangalore. From August 2010 to April 2011 As Technical Solutions Consultant. Job Profile : Handling inbound calls from company clients to troubleshoot hardware issue with Industry Standard Server. Responsibilities: Supporting ML and DL servers. Answering the Inbound queries about the Server hardware and software issues. Documenting the calls for the future reference. Offering outbound calls if required at certain situations. Dell International Services, Bangalore. From January 2007 to August 2010 As Technical Support Expert. Job Profile : Handling inbound calls from company clients to troubleshoot desktop and notebook systems. Responsibilities: Answering the Inbound queries about the computer hardware and software issues. Documenting the calls for the future reference. Offering outbound calls if required at certain situations. CLI3L E- Services Ltd, Bangalore. From September 2004 to January 2007 As Technical Support Executive. Job Profile : Handling inbound calls from an UK based ISP’s (BT Internet) customers. Responsibilities: Answering the Inbound queries about the Internet connection issues. Documenting the calls for the future reference. Offering outbound calls if required at certain situations. Blueline Computers, Hubli. From January 2003 to July 2004 as System Administrator. Job Profile: Administrating the LANs and systems of Clients and Browsing Centers. Responsibilities: Installing complete LANs with Hubs/Switches, Cat5 cables, and suitable operating system, Enabling Internet sharing between the systems. Visiting the clients for regular follow-ups so as to keep them up to date with the latest technologies that would help them grow their businesses. Dishnet DSL Ltd, Hubli. From April 2000 to September 2002 as Customer Care Executive and System Administrator. Job Profile: Administrating the LAN in the office and Customer service. Responsibilities: Reinstalling the systems with windows98, NICs, Soundcards, other hardware as on requirement and assisting the network engineer. Creating Internet dial-up account packages for the company customers. And assist them to connect to Internet from their premises. Helping out the walk-in customers for browsing the Internet, and make them comfortable with the web sites. Promoting the Business by marketing the company products. QUALIFICATION. Diploma In Civil Engineering.(D.C.E). B C A (M S Open University, Thirunellvelli, TN). PERSONAL DETAILS Name:Zaki Ahmed Junaid. Father’s Name:H. M. Sirquazi. Address:86, Ayeesha Manzil, Ground Floor. 6th Main. ITI Layout. Benson Town. Bangalore – 560046. Date of Birth:-. Sex:Male. Marital Status :Married. Nationality:Indian. Languages Known:Urdu, English, Hindi, Kannada. Hobbies:Playing Snooker, Music. Passport Number:J-. (ZAKI AHMED JUNAID)