AREAS OF EXPERTISE
Supervising
Ability to motivate people
Strategic planning
Commercial Awareness
Equal Opportunities
Health & Safety Legislation
Risk assessment
Process Improvement
PERSONAL SKILLS
High performance
Delegating
Decision making
Organizing
Team Leadership
PERSONAL DETAILS
Zakariya Mohammed Ishaque
Athens, Greece
M: -
E:-
Linked In: in.linkedin.com/in/zakariyami
DOB: 25th of May 1991
Driving license: Yes
Nationality: Indian
Zakariya Mohammed Ishaque
Team Leader
PERSONAL SUMMARY
A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of twelve or more. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently.
Now looking forward to a making a significant contribution as a team leader with a company that offers a genuine opportunity for progression.
WORK EXPERIENCE
Amazon.com Customer Service
Customer Service Associate: April 2012 – September 2013.
Team Leader: September 2013 – May 2015
Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.
Duties:
Preparing daily workloads for staff & coordinating the daily allocation of work. Motivating the team to achieve high standards and KPI targets.
Handling new client enquiries and acting as the face of the business. Dealing with and resolving problems and issues which arise.
Working with the sales and marketing team to drive sales forward. Mentoring and training up junior and new staff.
Monitoring & reporting on standards & performance targets.
Arranging & chairing weekly team meetings, focusing on targets & achievements. Implementing new initiatives.
Involved in the recruitment of new staff.
Praise team members and creates a positive working environment.
Ensuring all administrative and IT records are entered and updated correctly. Providing prompt and accurate information on individual performance.
Bilgi Kozasi, English as second language instructor
English as second language instructor: September 2016 – July 2017.
KEY SKILLS AND COMPETENCIES
Proven ability to manage through others.
Strong decision making and problem solving skills.
Able to motivate and lead others in a team environment.
Excellent communication skills, both written and verbal.
An ability to build rapport and trust quickly with work colleagues.
Able to priorities tasks and workloads in order of importance.
Track record of delivering results with deadlines.
ACADEMIC QUALIFICATIONS
10+2(Commerce as major) Hislop College, Nagpur
10+2: Accounts (A) English (B) Economic (C) Environment Science
REFERENCES – Available on request.
