Zaire Jean Zaragoza

Zaire Jean Z. Boteros CUSTOMER SERVICE SUPPORT ECOMMERCE MANAGER, WEB DEVELOPER, SEO SPECIALIST, VIRTUAL ASSISTANT, SOCIAL MEDIA MANAGER A b o u t me I'm confident in my ability to make anything I put my mind to success. I work quickly, positively, and efficiently because I love what I do. I'm extremely motivated and a great manager of time, I learn swiftly and I have a strong analytical skills. Contac t Social M e d i a S k i l l s Copywriting and Content Marketing Design (Graphics and Videos) Public Speaking (Confidence in front of an audience) Customer Service/Community Management Behavioral Psychology Marketing Analytics Social Media Budget Management Web Developing E-commerce Manager Specialist Search Engine Optimization Specialist/Expert Social Media Marketing Manager Project Management and Strategy Planning Virtual (- -facebook.com/lavapatooties Assistant Flexible Administrative Skills Data Entry and Product Listing Advertising, Sales and Marketing Internet Research Article writing and web management Expertise in Google products, Microsoft offices and other Virtual Assistant software tools Facebook Advertisements Google Advertisements Web Developer- Wordpress /HTML codes/PHP - S k i ll s Social Media Marketing/Manager-Contents Curator/Increase Growth Engagement and Sales SEO-Ranking Business in Google Cust o m er Se r vi c e S k i ll s Clear Phone, Email and Live Chat Communication Situation Evaluation and Attentiveness Empathy Persuasion Skills Time Management and Flexibility Closing Ability Educa t i o n I n t e r e s ts INTER NET TRAVEL F IS H D IY Apps & Tools Meridian International School BS International Marketing, Advertising and Communication, 2014 Taguig Science High School, 2011 H o m e b a s ed Ex p e r i e n c e Virtual Assistant/Social Media Manager/Ecommerce Manager Microsoft and Google Social Media Management Tools Worked full-time for a client in the UK that owns a variety online store with multiple Facebook pages and Instagram accounts that have different niches. Daily responsibilities include management of all Social Media platform such as posting and monitoring content, hiding bad comments, engaging with followers, composing content for social media messages and advertising and convert traffic to sales. Other tasks include research, product listing and answering chat and email inquiries. E commerce Tools Canva Adobe Photoshop & Primiere Email and Chat Software Tools Virtual Assistant/Client Happiness Manager Business Apps & Digital Storage Worked part-time for a client in the US who is a Digital Marketing Specialist. Responsible for posting pre-scheduled announcements in the customer Facebook groups and other Admin tasks. Engaging with folks in the groups and making them feel happy: liking their posts, commenting encouraging words, replying to those who need help finding a resource, etc. Communication (Skype, Slack, etc.) Project Management (Basecamp) Website Developer (Wordpress/Shopify/ Wix/Woocommerce/ Bigcommerce) Facebook and Instagram Content Moderator D IS C P ers o n a l i t y Compliance 7% Dominance 36% Steadiness 38% Influence 18% Worked part-time for a client in Italy with an Eco-park project that will be selling apartment and villas. Focuses on content curation for both FB and IG. Email Support and Virtual Assistant Worked full-time for a tattoo shop in Canada answering general and booking inquiries using google inbox, calendar, docs and drive. Admin tasks include research and posting job hiring in different platforms. Cust o m e r Se r v i c e a nd A d d i t i o n a l Ex p e r i e n c e Responsible in assisting Ring.com customers using ZenDesk. Main duties include; Answering general and billing inquires, processing replacement and refund, adjusting app and device settings, purchasing assistance and resetting password. Provided customer service to the customers from USA. Main duties include; Answering general inquiries, reviewing orders, reversing cancellation fees, refunding orders for delay and damage orders, doing Live chats for the customers Responsible in Order Fulfilling, Inventory Checking, Manging Shopify and Amazon Accounts AT & T Technical Support- Assisted customer, Freedom customers with their general and billing inquiries. Main duties include; Reviewing credit card transactions, waiving late fees and editing account information. UELB- Email Support/Social Media Manager Supported live chat. Main duties include; Basic troubleshooting of devices, answering general and billing inquiries, resetting the password, navigating the app/website and cancelling the subscription. T-Mobile Phone Support- Freelance Tutor & Content Writer - Provided excellent customer service skills quickly and accurately. Responsible in monetary transactions, order taking, food preparation and maintaining the organization of their website Responsible for their content of their blogs by finding SEO keywords to be used in Ranking Responsible for maintaining their websites and Social Media. Worked as a full-time tutor at home for all levels with regular reading and writing classes for toddlers and grade school students. Responsible in creating blog articles for a website that sells weightloss product. Body Spartan- Web Developer/Ecommerce Manager Appendum FULL PERSONALITY STYLE REPORT www.peoplekeys.com Appendum DISC INDEX www.tonnyrobins.com Appendum INTERNET SPEED TEST RESULT https://www.speedtest.net/result/- DESKTOP SYSTEM REQUIREMENTS LAPTOP SYSTEM REQUIREMENTS DESKTOP SPECIFICATIONS LAPTOP SPECIFICATIONS