Zaira Aguilar Marrero

ZAIRA AGUILAR P : ( 0 8 0 ) 9 7 1 4 - 3 9 6 9 E : Z A G U I L A R 0 9 8 @ G M A I L . C O M PROFILE SHRM-Certified Professional fluent in English and Spanish, empathetic to employees' needs, skilled in cross-cultural communication and building diverse client relationships. Experienced in administering, evaluating and planning employee benefit programs, as well as understanding and interpreting benefits policies, procedures and regulations. Expertise in managing payroll while ensuring accuracy and adherence to regulations. Dedicated HR professional with excellent interpersonal, strategic, and analytical abilities. EXPERIENCE April 2023 – December 2024 EDUCATION Capella University Minneapolis, MN Master of Science in Human Resource Management University of Puerto Rico Carolina, PR Human Resources Generalist II State of Connecticut Department of Correction Bachelor of Arts in Hotel Administration • KEY SKILLS • • • • • Partnered with senior management to develop and implement HR strategies aligned with business goals for a 600+ employee organization. Provided guidance and support on employee relations issues, ensuring compliance with company and legal requirements. Assisted in the roll-out of a new performance management system. Served as the first point of contact for employee inquiries. Coached managers and employees on performance matters. Maintained all human resources records and transactions for employees within the Human Resources Information System (CORE-CT) including but not limited to, processing positions, new hires, reclassifications, seniority, and salary adjustments. • BILINGUAL • CRITICAL THINKING • PROBLEM SOLVING • TIME MANAGEMENT • TRAINING & DEVELOPMENT • CHANGE MANAGEMENT • BENEFITS ADMINISTRATION • CONFLICT RESOLUTION CERTIFICATION • January 2023 – March 2023 Human Resources Business Partner C&S Wholesale Grocer Suffield, CT • SOCIETY FOR HUMAN RESOURCE MANAGEMENT CERTIFIED PROFESSIONAL (SHRM-CP) Developed and delivered training on various HR topics, including onboarding, performance management, and diversity & inclusion. • • • • • Handled employee inquiries, resolving 80% within 24 hours, enhancing employee satisfaction. Prepared monthly HR reports that identified key issues and opportunities to improve employee engagement. Conducted exit interviews and analyzed data to develop retention strategies. Managed conflict resolution and mediation. Assisted with benefits and compensation administration, ensuring complete 100% compliance with regulations. November 2020 – December 2022 Human Resources Generalist HomeGoods Distribution Center Bloomfield, CT • • • • • Administered company benefits programs and conducted benefits orientation for new hires. Championed comprehensive employee diversity and inclusion initiatives, enhancing employee engagement by 15%. Identified and recruited highly qualified talent via ATS, job boards, and personal networks. Helped to ensure employee retention by listening and understanding the desires and needs of employees. Oversaw performance management initiatives, including performance reviews and disciplinary actions. September 2019 – November 2020 Human Resources Assistant HomeGoods Distribution Center Bloomfield, CT • • • • • • Maintained detailed employee records, achieving 100% audit compliance. Completed HRIS data entry, reporting, auditing and processed payroll requests. Analyzed HR payroll data to identify trends and discrepancies and recommend solutions. Processed payroll adjustments as directed by management, ensuring compliance with company policies. Provided expert guidance and training to employees and management on leave policies and procedures, ensuring correct coding for payroll processing and compliance. Interpreted and enforced federal and state leave laws, ensuring adherence to applicable regulations. REFERENCES AVAILABLE UPON REQUEST