Zainab Yusuf Adeshina

Zainab Yusuf Adeshina Plot 31/32 Divine Estate Jaba Panisau Kano. - |- Objective As a social media marnager,I leverage platform to ensure brand visibility and engagement, From Content Creation to brand Management I ensure brand connect with their audience. With my data entry experience I organize and manage information, ensuring accuracy and efficiency in every task. Additionally I excel in appointment settings, utilizing effective communication skills and strategic planning to schedule and coordinate appointments seemlessly. With a customer centric approach, I prioritize client satisfaction and exceed expectations in every interaction. Experience Unity Bank plc Virtual Assistant Jan 2017 - May 2018 1. Handled email correspondence to maintain clear, concise, and timely communication with customers. 2. Implemented time management strategies and utilized productivity tools to optimize workflow and complete tasks. 3. Created and maintained digital files, documents, and databases to drive easy accessibility and organization of information. 4. Compiled and analyzed data from monthly reports to prepare presentations for management. 5. Handled confidential and sensitive information with utmost discretion to maintain high level of professionalism and confidentiality. Heemhad Ventures Virtual Assistant May 2018 - Dec 2018 1. Leveraged various technology and tools to provide comprehensive administrative support to clients remotely. 2. Answered telephone to screen calls, provide information and take messages. 3. Posted open positions on company and social media websites. 4. Conducted thorough research and compiled data on various topics to deliver accurate and well-organized reports and presentations. 5. Documented payments and expenses to keep financial records current. Tasaf General Merchandise Virtual Assistant Jan 2019 - July 2019 1. Scheduled, confirmed and rearranged internal meetings. 2. Scheduled appointments and maintained calendar for member team. 3. Addressed inquiries within area of expertise, escalating when necessary. 4. Assisted office staff with questions about software, equipment and supplies. 5. Generated routine and one-off presentations, agendas and reports. IRL IT Solutions July 2019 - Oct 2019 Customer Service Representative 1. Resolved customer inquiries, complaints, and issues providing insightful solutions. 2. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. 3. Built strong knowledge of product line to assist customers in selecting products. 4. Returned customer calls and responded to inquiries and complaints. 5. Answered inbound calls to greet and assist customers with various needs and questions. Unity Bank plc Oct 2019 - March 2020 Customer Service Representative 1. Built strong knowledge of product line to assist customers in selecting products. 2. Documented detailed notes in CRM system to track customer interactions. 3. Offered products and services to meet customers' needs and goals. 4. Communicated with clients over phone, email and chat platforms. 5. Relayed new and relevant information to customers and followed up on promises. Vigokop Travels & Tours March 2020 - July 2021 Customer Service Representative 1. Addressed customer concerns and complaints and resolved issues promptly. 2. Resolved product and service issues promptly. 3. Completed paperwork for orders and new service actions. 4. Managed time by prioritizing workload and juggling multiple tasks simultaneously. 5. Used proven techniques to increase sales and promote high-value products. Data Entry Manager July 2021 - Jan 2022 Zaysignature Boutique 1. Tracked use of department's supplies for budget governance and supply management purposes. 2. Oversaw onboarding process for new employees, facilitating smooth assimilation into team. 3. Processed and submitted payroll ahead of strict deadlines. 4. Served as point of contact to support prompt resolution of requests and complaints. Unity Bank plc Jan 2022 - April 2023 Data Entry Manager 1. Detailed department goals and deadlines based on upcoming business needs. 2. Gained confidence quickly with new office technologies and software packages to help manage implementation. 3. Influenced decision-making at organizational level to resolve key business issues. 4. Supervised staff activities, providing detailed feedback and suggestions to refine processes. 5. Oversaw onboarding process for new employees, facilitating smooth assimilation into team. Tasaf General Merchandise April 2023 - 2024 Data Entry Manager 1. Educated staff on changes to internal and external procedures to maximize compliance. 2. Scheduled daily workflow of administrative team for maximum productivity. 3. Planned facility development to cater to forecasted needs. 4. Tracked use of department's supplies for budget governance and supply management purposes. Education Modibbo Adama University of Technology Yola Computer Science Second Class Lower 2011 Skills 1. Content Creation 2. Data Entry 3. Customer Service 4. Virtual Assistant 5. Excellent communication skills 6. Proficient in Microsoft office and Google workspace. 7. Email Marketing. Reference Alhaji Mohammad Mustapha - Vigokop Travels and Tours Managing Director-- Mr Abayomi Ogunlana - Unity Bank Plc Branch Manager-- Prof. Garba Etemi - Modibbo Adama University of Technology Yola Lecturer--