Zainab Oriyomi Ayodudu

ZAINAB AYODUDU PROFESSIONAL SUMMARY Results-oriented Business Administration graduate (Upper Credit) with over 8 years of experience streamlining operations across finance, logistics, and customer service sectors. Expert in virtual assistance and technical support, with a proven track record of managing complex CRM workflows, automating tasks via Zapier, and maintaining high-level data integrity. Bilingual professional (Native English & Conversational Arabic) dedicated to optimizing productivity and creating seamless administrative environments for growing teams. TECHNICAL SKILLS • • • • CRM & Workflow Automation: HubSpot, Freshdesk, Zapier, Monday.com, Trello. Office & Design Productivity: Google Workspace (Expert), Microsoft Office 365, Canva, Figma. Core Competencies: Inbox & Calendar Management, Data Architecture, Technical Customer Support, Process Mapping, Project Coordination. Languages: English (Native), Arabic (Conversational). PROFESSIONAL EXPERIENCE Stanbic IBTC, Lagos Data Entry & Customer Support | Nov 2022 – Present * Execute high-volume data migration and entry projects with a focus on 100% accuracy and regulatory compliance. • • • Resolve complex customer inquiries via multi-channel support (Phone, Email, Chat), maintaining toptier satisfaction ratings. Audit and maintain internal databases to ensure data hygiene and facilitate informed business decisionmaking. Collaborate with cross-functional teams to identify and eliminate administrative bottlenecks. Laudable Express, Lagos Virtual Administrative & Customer Support | Oct 2021 – Nov 2022 * Operated as the primary virtual point of contact, managing executive calendars and document organization. • • • Customized and updated CRM workflows to track logistics milestones and improve lead management. Implemented automated response templates that reduced customer wait times by 20%. Tracked and reported on operational KPIs to support management in strategic planning. Mega Chicken, Lagos Cashier / Front-of-House Support | Nov 2018 – Oct 2021 * Facilitated high-speed financial transactions while maintaining meticulous cash-out accuracy. • Upheld premium service standards in a fast-paced environment to ensure customer retention. Whinny's Meal, Lagos Sales Representative / Cashier | June 2013 – Nov 2018 * Drove revenue growth through proactive product promotion and relationship building. • Managed inventory records and reconciled daily sales reports. EDUCATION Bestower International University, Benin Republic Bachelor of Science in Business Administration | 2023 Grade: Upper Credit (2.1) The Polytechnic, Ibadan, Oyo State National Diploma in Business Administration & Communication Studies | 2020 Grade: Upper Credit CERTIFICATIONS • • • Advanced Excel for Data Management: Dahel Technies Virtual Assistant Professional Certification: ALX (Specializing in CRM, Inbox Management, & Tech Support) Technical Support Foundations: Digital Witch PROFESSIONAL AFFILIATIONS & VOLUNTEERING • • Member: Data Analysts Society of Nigeria (DASN) Volunteer: Lagos Tech Community – Facilitator for Virtual Administrative Workshops REFERENCES Available upon request.