Zainab Okunlola

I am a customer-focused professional with expertise in customer service, virtual assistant, and digital marketing. With a strong background in enhancing customer experiences, managing feedback, and driving brand engagement, I excel at helping people and solving problems, whether it's answering customer questions, or managing feedback, or creating strategies to improve their experience with seamless support and creative solutions. As a Customer experience specialist, I've worked on optimizing customer journeys from purchase to delivery, handling complaints, and running loyalty programs to keep customers happy and coming back. My skills in Microsoft 365 and Google Workspace enable me to provide efficient virtual assistance, while my experience in digital marketing allows me to create impactful strategies that drive impactful results. I am passionate about delivering exceptional service, streamlining processes, and leveraging digital tools to exceed expectations. Let's connect and explore how I can contribute to your team's success.