Zainab Muhammad

Zainab Muhammad Virtual Executive Assistant | Admin Specialist | CRM & Project Operations Expert Email:-Phone: - LinkedIn: linkedin.com/in/zainab-muhammad Portfolio: aboutzainab-om.my.canva.site/portfolio Professional Summary Strategic, tech-savvy Virtual Executive Assistant with 4+ years of experience supporting CEOs, founders, and senior leaders across fast-paced, remote-first organizations. Known for delivering proactive, high-impact administrative and operational support, optimizing workflows, and anticipating executive needs. A trusted partner in calendar control, CRM automation, and crossfunctional coordination, empowering leadership to focus on high-level priorities with confidence and clarity. Skills Executive Support: Calendar & Email Management, Inbox Prioritization, Meeting Prep, Travel Booking, Time Zone Coordination Administrative Operations: SOP Creation, Document Drafting, Onboarding, Process Improvement, File & Task Organization Customer & Client Success: CRM Tools (HubSpot, Zoho, Zendesk), Live Chat & Email Support, Ticket Management Project Support: Asana, ClickUp, Trello, Task Assignment, Deadline Monitoring, Stakeholder Communication Data & Reporting: Google Sheets, Excel, Airtable, Metrics Dashboards, KPI Tracking, Data Cleanup Content & Marketing Support: Canva Graphics, Blog Writing, Newsletters, Social Scheduling (Hootsuite, Buffer) Tech Stack Proficiency: Google Workspace, Microsoft 365, Notion, Slack, Zoom, Zapier, Calendly, Loom Soft Skills: Confidentiality, Time Management, Multitasking, Initiative, Executive-Level Communication, Proactive Problem Solving, Remote Collaboration. Experience Exquis App Factory, Virtual Executive Assistant Supported 3 global executives, managing complex calendars, travel logistics, and communications with 99% scheduling accuracy. Triaged and maintained executive inboxes, prioritizing high-impact emails and reducing response delays by 35%. Resolved over 80+ customer support tickets daily via live chat, email, and phone, maintaining a 95% satisfaction rating. Improved CRM data hygiene and workflows in HubSpot and Zoho, reducing duplicate records and improving follow-up by 30%. Dallas, TX (Remote) March 2021 – Present Created SOPs, onboarding guides, and training materials, accelerating team ramp-up by 25%. Drafted 50+ high-level reports, presentations, and briefs, enhancing strategic preparation and decision-making. Managed 5+ international travel arrangements annually, including visas and reimbursements, with no scheduling errors. Safeguarded sensitive executive and business information with absolute discretion and GDPR compliance awareness. Project Accomplishments Boosted Social Media Reach: Managed social content strategy and scheduling across LinkedIn, Instagram, and Facebook, grew engagement by 200% in 6 months. Created blog posts and newsletters that increased site traffic by 35% within one quarter. Cleared a 500+ email backlog in under 10 business days by implementing auto-filters, templates, and tagging protocols. Project Delivery Excellence: Coordinated timelines across 10+ cross-functional client projects, achieved 100% on-time delivery rate. Multiclient Balance: Simultaneously supported 4+ client accounts, maintaining exceptional performance ratings and reliability. Recognized by executive leadership for reducing operational overhead by 40% and streamlining global support systems Continually upskilling in automation, AI tools, and advanced digital collaboration platforms Fluent in remote-first best practices, executive calendar control, and international time zone management. Education University of Ilorin, Nigeria Bachelor of Science (B.Sc.), Biochemistry August, 2018 Certifications ALX Africa, Certified Virtual Assistant (VA) Udemy, Virtual Executive Assistant Diploma Excelerate, Project Management Fundamentals Asana, Asana Foundations & Workflow Specialist Customer SuccessU, Customer Success Fundamentals Udacity, HubSpot & HP, Social Media Marketing -