Zainab Mari

ZAINAB MUHAMMAD MARI Phone Number: - Email Address:-PERSONAL STATEMENT I am a results-driven professional with extensive experience in customer service and sales, adept at managing inbound and outbound calls, resolving issues, and driving business growth. Achieved a 95% customer satisfaction rating and consistently exceeded sales targets by 20%. Proven ability to build strong client relationships, utilize CRM systems for efficient tracking, and deliver exceptional service. Strong communicator with a proactive approach to problem-solving and sales strategies. EXPERIENCE 8th JAN. 2020- 3rd JUN. 2023 WIDER REACH LLC - SALES REPRESENTATIVE (PART TIME) ● Generated new business leads through cold calling, networking, and referrals. ● Managed the entire sales cycle from initial contact to closing, consistently meeting and exceeding sales targets. ● Developed and delivered compelling sales presentations and product demonstrations to potential clients. ● Provided exceptional post-sales support, ensuring customer satisfaction and fostering long-term relationships. 16th SEPT 2021 - 11th MAR. 2023 FIDSON HEALTHCARE PLC- SALES REPRESENTATIVE ● Presented and promoted pharmaceutical products to healthcare professionals, highlighting their benefits and features. ● Built and maintained strong relationships with healthcare providers to drive product adoption and ensure long-term partnerships. ● Consistently met or exceeded sales targets by developing and executing effective sales strategies and tactics. ● Analyzed market trends and competitor activities to identify opportunities for growth and adjust sales strategies accordingly. 2 2nd MAY. 2022 - 6th JAN. 2024 MEDICACare SOLUTIONS: CUSTOMER SERVICE REPRESENTATIVE ● Managed a high volume of inbound and outbound calls, addressing customer questions and concerns regarding medical products and services with clarity and efficiency. ● Resolved complex customer issues and complaints, providing effective solutions and ensuring a high level of customer satisfaction. ● Utilized CRM systems to log interactions, track customer issues, and follow up on unresolved cases, ensuring accurate and up-to-date records. ● Maintained comprehensive knowledge of MedicaCare’s product offerings, including detailed information on their benefits, usage, and potential side effects, to provide informed support. INTERPERSONAL SKILLS AND COMPETENCE  Microsoft 365 & Google Workspace  Excellent written and verbal communication skills  Lead generation, sales presentations, and closing techniques.  Experienced with CRM tools for tracking and managing customer interactions.  Efficient handling of multiple tasks and priorities.  Ability to adjust strategies and approaches based on customer needs and market conditions.  105 WPM typing speed EUCATION  University of Maiduguri, -) BSC Microbiology  Elkanemi College, Maiduguri -)  Ansarudeen Nursery and Primary School -)