Zainab Lawal

Zainab Lawal Lagos | , Nigeria| -- SUMMARY ● ● ● Highly organized Virtual Assistant with 5+years of experience supporting C-level executives in fast-paced environments. Skilled in managing calendars, booking travel arrangements, managing short let properties and coordinating meetings, resulting in increased productivity and efficiency. Proven ability to handle confidential information with discretion and professionalism Tech-savvy Virtual Assistant with expertise in various software and tools, including Microsoft Office, Google Suite, Channel managers and project management platforms. Strong communication skills and experience working remotely with clients across different time zones. Able to multitask and prioritize tasks effectively, resulting in timely completion of projects and high client satisfaction. Detail-oriented Virtual Assistant with a background in customer service and sales. Proficient in data entry, research, and social media management. Demonstrated ability to anticipate clients' needs and provide exceptional support, resulting in increased customer retention and referrals. EDUCATION Alx Africa Honors_Virtual Assistant Course University of Ilorin – ilorin, Nigeria Bsc. Food science and Nutrition WORK EXPERIENCE GEOTOPUP TECHNOLOGY SOLUTION Chat customer support representative ● ● ● ● Social media manager ● ● Remote, Nigeria Dec 2022- July 2023 Remote Thailand July 2021- August 2022 Increased brand awareness and reach by 60% leading to a 40% increase in Sales on both Facebook and Instagram Skillfully managed all media content of 5 Business pages including; written content, Video content, Sales copies, graphics. Detailed weekly repost of post, analyzing organic and paid campaign performance. Professionally handling customers inquiries, complains and reviews, which help increase our positive feedback and also level of referral by 30% HOTBRAIN DIGITALS Executive Virtual Assistant ● September 2016 - October 2020 Fast approach in solving customer's complaints Increased retained customers by 30% due to my problem solving skill and willingness to help. Changed the feeling of frustration and dissatisfaction to happiness and satisfaction within seconds Suggesting more features according to customers request and feedback, ensuring continuous positive increase in overall customers’ experience MODA HOME SOLUTION ● ● September 2022 - December 2022 Remote, Canada Dec 2019 - Dec 2020 Reduced workload by 75% through handling of research work, data entry tasks and Presentations. ● ● ● ● ● Helped in the creation and marketing of in-demand digitals products on different social media platforms by creating appealing Ad copies with over 1000 clicks in the first 2 days, which generated 50% increased revenue. Listed 5 addition properties to the already existing 15 properties on Airbnb and synchronizing them across Vrbo and booking.com Professionally handled bookings, calendar management, coordinating the cleaning and maintenance team while also ensuring open and clear communication with guests, ensuring smooth check in and check out. This increased the positive reviews and property visibility by 60% Buying and selling domains on different domain markets by analyzing market trends and demands ensuring best price rate. Properly coordinating other team members, by monitoring progress of assigned tasks, clear communication and suggesting a way forward on a stuck project, ensuring successful completion of projects within given deadlines. FREELANCE VIRTUAL ASSISTANT Remote, United State Executive personal Assistant ● ● ● ● ● ● Feb 2018 - Dec 2019 Helped in personal research, bookings and reservation Reduced workload by 80% through informative web searches and lead generation Helped in invoice tracking and recording. Creation of slides and presentations Preparation of travel itineraries Effective calendar management and scheduling meetings. TECHNICAL SKILLS Internet Research Inbox management Social media maintenance Lead generation Scheduling Presentation DataEntry Copywriting Content writing Project management Expense Tracking Taking Minutes Property listing and management Document conversion Customer Support Creating meeting agenda Travel research and booking SOFT SKILLS Time management Patience Communication Attention to Details Organization Adaptability Problem solving Being proactive Confidentiality and discretion Prioritization Growth Mindset Ability to remain calm under pressure TOOLS Google workspace Canva Picart MS suit Slack Teams Trello Dropbox Monday.com Zendesk Calandarly Clocify Appollo.io Buffer AirGMs Airbnb Booking.com Hospitable Beyond Pricing Pricelab Hootsuite Zoom Asana Chaport Freshdesk Beideen.ai Hubstaff Augustsmart lock Loom Zapier Time doctor Clickup Logmein Team viewer Anydesk LANGUAGES British English Native Speaker