Zainab Jabeen

I am a highly motivated Virtual Assistant and Customer Support Specialist with over two years of professional experience helping businesses streamline operations, improve customer satisfaction, and stay organized. My background spans across administration, documentation, customer service, and e-commerce support, making me a versatile resource for entrepreneurs, startups, and established brands.

• Virtual Assistance & Administration – Calendar management, scheduling, travel bookings, and efficient data entry to ensure smooth workflows.
• Documentation & Reporting – Preparing, maintaining, and organizing business records, reports, and spreadsheets for effective decision-making.
• Customer Support – Handling customer inquiries via email/chat, resolving issues promptly, and enhancing satisfaction with professional communication.
• E-Commerce Management – Managing stores on Shopify, Amazon Seller Central, Etsy, eBay, and WooCommerce, including product uploads, SEO optimization, inventory management, and order fulfillment.
• Lead Generation & Outreach – Targeted prospecting via LinkedIn, Instagram, and other channels to generate qualified leads and build strong connections.
• Creative & Technical Support – Canva design, podcast editing, and basic WordPress management to support digital operations.

• Customer Support & Order Management
• Product Listing Optimization (SEO-based)
• Lead Generation & Market Research
• Calendar & Email Management
• Travel & Booking Arrangements
• Data Entry & Documentation Handling
• Inventory & Report Management
• Canva & Basic Graphic Design
• Podcast Editing
• WordPress Website Management
• Microsoft Office (Excel, Word, PowerPoint)
• Problem-Solving & Communication