ZAINAB
IBRAHIM
DIKKO
Customer Care
Representative
Contact
Talented Customer Care Representative determined to maintain great companycustomer relationship, maximize sales success and drive business growth. Veteran
relationship-builder and conflict-manager with strong communication and
organizational abilities. Leverages 2-3 years of experience to position organization
for success and computer proficient with superb skills in Microsoft Office.
Work History-
Client Executive
Jamal Faris, Abuja, Nigeria
Developed and maintained client relationship.
Address
Interacted and corresponded with prospective client.
Abuja, Nigeria, 900108
Identified, developed and maintained relations with
Phone
potential clients to drive billed revenue for attaining set
-
revenue targets.
E-mail
Identified key business and critical challenges.
-
Demonstrated needs fulfillment mode and method.
Identified services and products to meet client issues.
Direct development of client customized solutions.
Skills
Negotiated with client for efficient services delivery at
profitable fees.
Microsoft Word, Excel and
Regularly interacted with 5-10 clients daily through
PowerPoint
telephone calls, email communications or face-to-face
meetings.
Internet research
Managed resources of the company (records of incoming
Multitasking
and outgoing resources).
Managed the production unit to ensure that production is
Ability to positively influence and
carried out successfully.
negotiate
Assisted the creative team by offering creative ideas for
Outcomes-focused leader
Customer consultations
Information collection
fashion projects-
Taxpayer Service Provider
Federal Inland Revenue Service, Abuja, Nigeria
Received and recorded mails and tax returns submitted by
Interpersonal relationship
Sales proficiency
B to B sales
Direct sales
taxpayers.
Provided professional guidance to taxpayers.
Interfaced between units to ensure seamless flow of
information.
Maintained database of 10-30 newly registered taxpayers
daily and submitted monthly report.
Used coordination and planning skills to achieve results
Software
according to schedule.
Microsoft Office
excellent service.
Zoom
Worked with customers to understand needs and provided
Increased customer satisfaction by 10% by resolving issues.
Actively listened to customers' requests, confirming full
understanding before addressing concerns.
Collaborated with team members to achieve target results
-
Volunteer
NYSC Community Development Service, Mass Literacy Group,
Abuja, Nigeria
Volunteered with groups and organizations to help make
measurable differences for program recipients.
Created awareness on Covid-19 to people in crowded
areas.
Donated face masks and sanitizers to underprivileged to
help curb spread of Covid-19.
Created awareness on child abuse/molestation in children's
schools to encourage them to speak up.
Advocated for gender equality in primary and secondary
schools.
-
Content and Business Strategist
NovaClarius Limited, Abuja, Nigeria
Sourced for content that were insightful, relevant and
engaging for users.
Targeted both offline and online consumers by designing
multi-pronged, comprehensive marketing strategy.
Developed company's relationships with content owners
and mobile operators.
Conducted market research in order to identify
requirements for current and future products.
Translated content to Hausa and English for better
understanding of users.
Created quarterly plan in accordance with priorities and
occasions.
Education-
Master of Arts: Conflict, Peace And Security
Studies
Kofi Annan International Peacekeeping Training Centre - Accra,
Ghana
-
Bachelor of Science: International Relations
Maryam Abacha American University of Niger - Maradi, Niger
Republic
Certifications
[SME Marketing, Operational Info-Graphics, and Computer
Appreciation], [Blue Sapphire E-Solutions, Kano State, Nigeria] [2018]
[Becoming Global Citizens for a Sustainable Society], [GCED
Online Campus] - [2020]
[Mediating Communal Conflicts], [ Institute of Chartered
Mediators and Conciliators] - [2020]
Interests
Tech
Traveling
Food
Movies
Games
References
Name:Ferdinand Kwaku Danso, Ph.D
Address: Off Teshie – Tema Road, Adjacent GAFCSC,
Accra, Ghana.
Phone Number: -
Email:-
Name: Evans Aggrey-Darkoh, Ph.D
Address: Ministry of Parliamentary Affairs, Ghana, Accra
Phone Number: +233 -
Email-Name: Abu Ojoma
Address: Wuye, Abuja, Nigeria.
Phone Number: +234 -
Email:-
