ZAINAB AWOGBADE
Lagos,Nigeria || Portfolio || LinkedIn
PROFESSIONAL SUMMARY
Results-driven Automation Specialist transforming manual business processes into
intelligent, AI-powered workflows using modern automation tools. I help organizations
eliminate operational bottlenecks, reduce repetitive workload, and accelerate response
times by up to 80%. Experienced in designing scalable systems that improve accuracy,
streamline data flow, and enhance customer experience while driving measurable
operational efficiency.
SKILLS AND COMPETENCIES
AI Workflow Architecture & Automation Strategy
Designed and implemented AI-powered workflow systems that replaced repetitive
manual processes, reducing operational workload by up to 60% and accelerating
response times by 80% for customer-facing operations.
AI Agent & Conversational Automation
Developed AI-driven inquiry routing and response systems that handled up to 80% of
operational queries without human intervention, significantly improving SLA compliance
and customer experience.
End-to-End Process Reengineering
Mapped business processes, identified bottlenecks, and redesigned workflows into
automated systems that reduced turnaround time and improved cross-team visibility.
Automation Tools (Zapier, Make.com, n8n)
Built automated onboarding and intake systems that saved clients 10–15+ hours per
week by eliminating repetitive administrative tasks.
Data Automation & Reporting Systems
Implemented automated dashboards and reporting workflows to track KPIs and
performance metrics, enabling data-driven decision-making and reducing reporting
preparation time by 50%.
WORK EXPERIENCE
AI Automation Expert
MicroAgent
Architected AI-powered automation systems using Salesforce as the backend
orchestration layer for intelligent chatbot and agentic workflows.
● Designed and built Salesforce Flow architecture to serve as the backend engine
for an AI chatbot, enabling the bot to execute bespoke, multi-step, and agentic
business actions beyond simple conversational responses.
● Integrated OpenAI with Salesforce using native automation tools (Flow,
Apex-ready logic structures, and API callouts), enabling real-time AI-generated
responses combined with structured CRM data execution.
● Engineered intelligent workflow triggers allowing the chatbot to create, update,
and validate Salesforce records (Leads, Contacts, Opportunities, Orders)
dynamically based on user input.
● Developed decision-based automation logic that enabled the AI agent to route
inquiries, trigger workflows, and execute context-aware actions without human
intervention.
● Reduced manual CRM interaction and repetitive support tasks by automating
end-to-end inquiry handling and record processing
● Implemented scalable backend automation architecture, ensuring system
reliability, data integrity, and seamless AI-to-CRM communication.
Automation Expert
Freelance / Remote
Deliver AI and workflow automation solutions for SMEs seeking operational efficiency
and scalable systems.
● Developed AI receptionist system for a medical clinic, automating appointment
scheduling, reminders, and follow-ups, reducing administrative workload by over
60%.
● Built automated client onboarding workflows using Zapier and Make.com, saving
clients 10–15+ hours weekly in repetitive manual tasks.
● Designed CRM automation systems to streamline lead management, inquiry
routing, and reporting processes.
● Implemented KPI dashboards and automated reporting systems to improve
business performance tracking and decision-making.
EDUCATION
B.Sc. Political Science and International Relations
University Of Abuja
