Zainab Adedeji

Hi, I'm Adedeji Zainab with over 10 years in customer service and sales in the financial sector. I've increased customer retention and achieved significant portfolio growth at Marble Advisory, Jaiz Bank, Stanbic IBTC, and Guaranty Trust Bank. I'm skilled in CRM tools like Microsoft Office and Jira Service Desk.

I've successfully used upselling and hard selling strategies to boost client engagement and profitability. For instance, at Jaiz Bank, I provided personalized credit advisory services that led to a 15% portfolio growth in the first quarter by recommending additional financial products that matched clients’ needs. At Stanbic IBTC Bank, I implemented targeted marketing strategies and aggressively pitched our investment packages, resulting in a 20% increase in the branch customer base within six months.