Zainab Adebisi

I'm a dedicated and tech-savvy Virtual Assistant with a strong focus on Customer Success. With over 4 years of experience in delivering exceptional support and enhancing customer experiences, I'm here to help you achieve your business goals.

With expertise in:

• Customer Success: Proven track record in managing customer relationships, resolving issues efficiently, and ensuring customer satisfaction and retention.

• Technical Proficiency: Proficient in using various CRM systems (Pipedrive, HubSpot), helpdesk software (Zendesk, Freshdesk), and project management tools (Asana, Trello, Projectwheel).

• Communication Skills: Excellent written and verbal communication skills, ensuring clear and effective interaction with customers and team members.

• Problem-Solving Abilities: Adept at troubleshooting and providing tech support, ensuring smooth and uninterrupted service for your clients.

• Process Improvement: Experienced in identifying and implementing process improvements to enhance customer experience and operational efficiency.

• Time Management: Highly organized with the ability to manage multiple tasks and deadlines effectively.

Expertise In:

• Customer Support & Service Management

• Technical Assistance & Troubleshooting

• CRM Management

• Email & Chat Support

• Process Documentation & Improvement

• Project Coordination & Management

• Performance Reporting & Analysis

• Lead Generation & Data Entry

I’m passionate about helping businesses grow by providing top-notch customer support and leveraging technology to streamline operations