Zainab Abisola Salam

ZS ZAINAB SALAM Igando, Lagos-- PROFESSIONAL SUMMARY SKILLS WORK HISTORY Determined Sales and Business Development Executive with proven record of accomplishment in the IT Industry during 3-years career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches. Successful record of expanding network connections through persuasive brand imaging. Customer Relationship Management Content Management System Relationship building and rapport Digital Marketing Microsoft Office Suite BUSINESS DEVELOPMENT EXECUTIVE Order management Prospect Targeting Sales Pipeline Management Consultative Sales Techniques Customer satisfaction 10/2019 to 12/2020 Arit of Africa | Yaba, Lagos Product Specialist (Laserfiche Document Management System), Identified business opportunities by identifying prospects and evaluating their position in industry Maintained relationship with client by providing support, information and guidance, Maintained quality services by establishing and enforcing organizational standard, Identifying products improvements or new products by remaining current on industry trends. Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit. Developed comparison tables of products and services by researching product pricing, ratings and performance. Closed new business, increased sales by 10% and streamlined transition accounts to customer relations department. BUSINESS DEVELOPMENT OFFICER 06/2018 to 10/2019 Training Heights Limited | Ikeja, Lagos Reported directing to business development manager, in charge of some section of sales and marketing and making sure customer are satisfied with service rendered and also providing administrative support to ensure efficient operation of office. Directed successful SEO and link-building campaign to increase website's credibility and drive traffic. Responsible for confidential and time sensitive material. Familiar with variety of field's concepts, practices and procedures. Provided exceptional support to managers and co-workers which increased overall efficiency by 30%. Increased sales through marketing, strategic planning and customer service. IT SUPPORT TECHNICIAN 03/2016 to 09/2016 Lagos State Ministry of Science & Technology | Ikeja , Lagos Collaborated with vendors to locate replacement components and resolve advanced problems. Responded to over 50 queries in timely and accurate manner and resolved issues to user's satisfaction Troubleshoot and diagnose problems to accurately resolve wide range of technical issues. Accomplishments:. Increased office productivity by providing prompt technical support. Increase in users satisfaction. SALES REPRESENTATIVE 06/2013 to 09/2013 Solution Limited | Ikeja, Lagos Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships. Devised and implemented product strategies for filling market gaps and driving consistent sales. Managed minimum of 20 customers weekly EDUCATION Bachelor of Science | Computer Science Ekiti State University, Ado-Ekiti Graduated with 3.62 of 5.0 GPA CERTIFICATIONS The Fundamental of Digital Marketing, by IAB Europe Digital Marketing Associate, by VMEdu, Inc Scrum Fundamentals Certified (SFC), by SCRUMstudy Six Sigma Yellow Belt, by Project Management Institute ITIL v4 Foundation in IT Service Management, by AXELOS ESET Certified Sales Professional, by ESET Selling HPE Hybrid Cloud Solution, by HPE 01/2018