Zain Farrukh
Lahore, Pakistan
--IntroductionI am an experienced professional offering a track record of 6 years rendering excellence in the field of business management, Customer Support and Communication, having an extensive experience in working with multi-cultural teams.
Having an energetic, fast and consistent attitude towards work, I am looking for another challenging and dynamic role where I could utilize my potential for the best of the organizations' and personal goals.
Qualifications
Master’s in Business Studies
Professional Experience
Humanity Inc. (November 2015 till Present)
RoleTeam Lead (Support – Onboarding)
DutiesManaging the team of 5 individuals
Responsible for providing clients with a smooth onboarding experience
Extensive use of MS Excel and other tools i.e., CRMs in the process are utilized.
Working closely with Client Success, Sales and Sustaining (Dev Support) teams to assist customers in setting up their accounts
Working closely with Tier 1 Support in assisting existing customer's support relating queries
Working closely with Tier 2 Support for bug or feature requests related queries
Report to overseas executives in San Francisco, CA relating to enterprise account queries
InitiativesDespite not having a developer's background I learned web development tools/technologies i.e., HTML, CSS and JavaScript and utilized them to create API based tools to help my team in day to day operations
ToolsJIRA, Confluence, SalesForce (SFDC), Slack, BambooHR, Intercom, GSuite, Ring Central etc.
Bedrock Business Outsourcing(April 2015 till November 2015)
RolePre-Sales and Marketing Researcher
DutiesConverting raw-data into qualified leads for WBR (World Business Research), UK by doing online web research to find out C-Level professionals in all regions of the world and convert them into hot leads by speaking with them over the phone and letting them know about the opportunities they can avail through our services.
Raaziq International Pvt. Ltd. (March 2012 till August 2014)
RoleBusiness Development Executive
DutiesSupply Chain and Logistics Services
Professional Qualifications
SkillsHTML, CSS, JavaScript, APIs
Advanced MS Excel – Used for Data Analysis and Reporting by Creating Pivot Tables and Dashboards i.e., Data Visualization. Well versed with Excel Formulas
Advanced Reporting – Building KPIs to generate advance level reporting and creating Visibility for higher management
Project Management – Creating Project plans keeping in view their life cycle and developing processes accordingly to get things done in efficient manner
Office Tools – MS Word and PowerPoint for Proposal writing and Presentation respectively
Soft SkillsLeadership, Data Management, Business Process Development, Tools Management, CRM (Client Relationship Management), Direct/Indirect Sales and Business Development
Values
Integrity, Data orientation, Transparency & Visibility, Humility, Service, Empathy, Listening, Making mistakes and learning from them
