Professional Experience
Operation Analyst
Bestway Consultancy | Apr24-Dec24
Conducted comprehensive analysis of sales data, inventory
levels, and operational efficiency to identify trends, optimize
stock replenishment, and reduce operational costs.
Worked closely with logistics, procurement, and store
operations teams to implement process improvements that
increased productivity and reduced stock -outs.
Experienced in using Jira for project management, task
prioritization, and issue tracking across various teams.
Managed workflow automation and tracked operational issues
from identification to resolution, ensuring that deadlines were
met and bottlenecks were quickly addressed.
Muhammad
Zaid
Customer Success Manager-
Customer Success Manager
Zones LLC | Feb 2021 – Apr 24
Worked with departments across the company, including
marketing and project management, in developing new
ideas, initiatives, products, and services.
Delivered sales presentations and pitches to clients and
junior sales associates for demonstration.
Prepared client IT budgets by reviewing client
billing and managing monthly invoices.
-
Resilient CSM successful at handling high
account volumes and tough customers.
History of working hard to achieve and exceed
expectations. Expert salesperson and team leader.
Proficient in Microsoft Dynamics 365 CRM. Can
create Quotes, Bids and/or resolve cases with
major IT vendors of US and Canada.
Key Skills
Microsoft Dynamics 365
Claims Specialist
Ibex. Global | June 2020 - November 2020
Calculated and delivered compensation for medical expenses of
injured drivers. Resolved claims disputes, requests for
clarification, and appeals in an efficient and timely manner.
Dispatch Supervisor
Globo-soft Technologies | August 2017 - June 2019
Managed the work of Flag Towing USA employees, increasing
crew efficiency by 85%. Offered strong customer service
skills, keeping customers satisfied and increasing sales.
Education
Mphil in English Literature and Linguistics
National University Of Modern Languages at Islamabad |
February 2016 - December 2020
Certifications
Microsoft Windows Accreditation 2023
January 2024
Cisco Sales Expert
August 2023
Veritas Backup Executive 2021
October 2022
Rubrik Sales Professional
January 2022
Customer Aquisition
Sales Professional
Salesforce Expert
Hands-well on JIRA
