Zahra Qolbina

ZAHRA QOLBINA AWALIYAH Bandung, Indonesia SUMMARY Bachelor of Psychology focusing in Industrial and Organizational Psychology with 2 years of HR experience managing 200+ employees. Always open to learning new things, especially about payroll, compensation & benefits, talent management, organizational development, or other related areas. Core skills: - Job Analysis Key Perfomance Indicator (KPI) Standar Operating Procedure (SOP) BEI Interview Mass Hiring - HRM System Psychological Tester Training Needs Analysis Training Facilitator - Video & Poster editing Event Management Master of Ceremony English (TOEFL 553) PROFESSIONAL EXPERIENCE HR Generalist (Recruitment & Training) - Contract Februari 2024 – June 2025 PT. Altima Mandiri • Conduct full-cycle recruitment and lead walk-in interviews with 30–40 candidates per session. • Maintain recruitment documentation, daily interview reports, and employee onboarding administration. • Developed interview SOPs and guidelines for the recruitment team. • Facilitated service excellence training sessions; monitored post-training evaluation and performance. • Conducted assessments and provided promotion recommendations. • Monitored workforce planning (MPP) and labor cost per outlet. • Handled uniform inventory and maintenance. • Successfully achieved 85% workforce fulfillment for new outlet openings. HR Generalist – Intern Desember 2023 – Februari 2024 PT. Altima Mandiri • Screened resumes to match required qualifications. • Scheduled interviews between candidates, HR, and department users. • Assisted with various HR tasks and administrative needs. Human Resources – Intern Oktober 2022 – Januari 2023 PT. Soka Cipta Niaga • Drafted business plan and internship reports. • Assisted in SOP development aligned with ISO 9001 Quality Management Standards. • Helped design KPIs, job instructions, wage structures, and training needs analysis. • Supported the internal assessment interview process. • Participated in halal certification process by developing halal SOPs for BPJPH. Protocol Officer Universitas Islam Bandung • Managed events in accordance with formal protocol standards. • Hosted events as Master of Ceremony (MC) or moderator. • Coordinated with VIP guests and ensured full event readiness. • Created event layout and flow for efficient execution EDUCATION Universitas Islam Bandung (UNISBA) - IPK: 3.43 Psikologi, fokus Psikologi Industri dan Organisasi (PIO) Relevant Coursework & Skills: • Psychological Testing & Interviewing • Human Resource Management • Job Analysis & Organizational Development • Training Needs Analysis (TNA) Januari 2020 – May 2023 TECHNICAL & PROFESSIONAL SKILLS Hard Skills: • Job Analysis & SOP Development • KPI and Business Plan Design • Training Needs Analysis (TNA) • Psychological Testing & Interviewing • Microsoft Office (Word, Excel, PowerPoint) • Canva, Photoshop (Graphic Design) • Capcut, Corel Video (Video Editing) • Public Speaking & Event Moderation • English (TOEFL 553) Soft Skills: • Time Management • Effective Communication • Analytical Thinking • Written Communication • Problem Solving • Willingness to Learn ORGANIZATIONAL EXPERIENCE Research & Development Analyst – Expert Staff Korps Protokoler Mahasiswa • Analyzed monthly internal satisfaction and performance data. • Initiated inter-departmental feedback forums. • Mediated conflict resolution and encouraged positive team culture Research & Development Analyst – Staff Korps Protokoler Mahasiswa • Designed satisfaction and performance assessment tools. • Reviewed organizational resources and recommended future needs. • Promoted recognition culture for outstanding contributions Public Relations Staff Bakti Desa Unisba • Managed social media scheduling and content creation. • Wrote event report articles for the organization’s website. • Updated alumni database records Juni 2022 – Maret 2023 Juli 2021 – Mei 2022 Januari 2020 – November 2020 ADDITIONAL EXPERIENCE & ROLES • • • • • • Event University Graduation Tahun Akademik 2021/2022, Gelombang 2 (2022): as Protocol Officer Event “Global Engangement Colloquium” (2022): as Field Coordinator Yudisium Fakultas Ekonomi dan Bisnis (2022): as Field Coordinator Event University Graduation Tahun Akademik 2021/2022, Gelombang 1 (2022): as Protocol Officer Event “Protocol Fest” (2022): as Moderator Yudisium Fakultas Psikologi (2021): as Field Section Coordinator LAIN-LAIN Licensed motorcycle rider (SIM C holder)