Zahra M. Cruz

I have been working in the Call Center industry for 11 years now. I started as an agent to all of those companies I worked with. Six of those years were with Sykes as a Team Leader that handled 16 agents. Then I moved to Results Company for 6 months. Then AFNI offered me Quality Advisor/Sales Verifier position which I accepted and worked with them for more than 1 year. Right now I am employed with MyOutdesk as an Appointment Setter for a real estate Company in the US. Working in this type of industry gave me the opportunity to learn more on how to help the company increase its revenue and at the same time, I learned how to interact with different types of people.

Prior to entering the Call Center industry I also worked as a Customer Service associate in Malls and Boutiques. In my position as a Quality Advisor /Sales Verifier for AFNI, I audited the calls of the agents to make sure that they did not violate the company/clients guidelines. I am also involved in providing feedback to Team Leaders or the Operations for them to properly coach their agents. As a Team Leader, I make sure that the team meets and exceed their KPI's/goals. And now as an Appointment Setter in a Real Estate Company and customer service representative.

In response to your search for an assistant, I believe my work experience in the Call Center Industry and in Malls and Boutiques qualify me for consideration. To further acquaint you with the specifics of my background let me know how to send my resume. I hope you will consider me for this position. I look forward to meeting with you and discussing my qualifications in more detail.