Zahirat Asabea

ASABEA ZAHIRAT-GA-, Alajo-Accra. - EDUCATION University of Professional Studies Accra (UPSA) Diploma in Information Technology Management. St. John's Grammar S.H.S | Sept 2015 - May 2018 WASSCE Certificate CERTIFICATE Soronko Academy [April 2023 June 2023] Computer Basics, Microsoft Word & Presentation, G-Suite, HTML & CSS, Content Creation with Canva. ACHIEVEMENTS Promoted to the position of Team Lead of Data I Reporting Team at Digital Wis Media within a period of 18 months. Among the top 4 students selected to intern with Slamm Technologies Limited. Among the best promoters in Product Knowledge at Transsion. SKILLS Excellent written and verbal communication skills. Good practical knowledge in Google Docs, Slides, Canva, Microsoft Word, and Presentation. Attention to detail. Data annotating A cooperative team player who is dedicated to duties. HTML & CSS INTERESTS Reading, especially fiction. Researching and analyzing data. Udemy for personal development and skills acquisition. Practicing mindfulness and some alone time. PROFILE Focused and well oriented lady with over three years experience in data entry and reporting and about two years experience in customer service. Self motivated with vivid expression in politeness and confidence. I thrive in a healthy working environment with the required guidance. Completed a training in Data Labelling and Annotation with DataMaker. Proactive and ready to learn on the job. Seeking to contribute to the growth of your esteemed company and to equip myself with other prominent skills. WORK EXPERIENCE Concentrix Ghana - BPO | Ridge, Accra Customer Service Associate [Aug 2023 - Jul 2024] Attending to customer queries in a timely manner and solving their issues. Offering product knowledge to customers and keeping records of customers' queries by leaving annotations. Taking up more trainings for improvement and increase in product knowledge. Digital Wis Limited | Remote Data Reporting Analyst [Nov 2019 - May 2023] Acquiring data from primary and secondary data sources, cleaning, summarizing and entering data. Developing and implementing data collection systems, and other strategies that optimizes data quality. Preparing monthly revenue invoices on campaign set ups for publisher solutions. Training and on-boarding new recruits. Transsion Technology Limited - INFINIX | Circle, Accra. Customer Service & Sales Representative [July 2018 - Aug 2019] Listening to what customers want and helping them find the perfect product for their needs. Constantly building product knowledge and delivering this knowledge in engaging ways. Following up on customers. Meeting daily targets and submitting sales reports. Setting up attractive product displays and promotional guidance on product selections. INTERNSHIP Slamm Technologies LLC | Accra, Ghana Administrative Assistant & Asst. Social Media Manager [Apr 2021 - July 2021] Assist in managing and overseeing social media contents with the help of both the Graphic Designer and Digital Marketer. Communicate with followers; respond to queries in a timely manner and monitor customer reviews. Perform administrative roles including answering phone calls, drafting emails, scheduling meetings.