Zaffar Mohammed
Product Owner | Project Manager | QA Management |
E -
-
Hyderabad, India
SUMMARY
SKILLS
Result-orientated and experienced project manager with 12+ years in QA
management, engagement management, overseeing production and DevOps
Processes. Successfully delivered over 20+ projects demonstrating proficiency in
project management concepts, learning customer requirements, prioritizing
backlogs, stakeholder communications, and cross-functional collaboration.
Actively seeking a challenging product management role.
Product Owner Skills
Market Research
Requirements Gathering
Stakeholder Management
Project Management
PROFESSIONAL EXPERIENCE
Product Strategy
Project Manager
Sprint Ceremonies
User Stories
Capgemini - Solutions Center (Telecom)
09/2021 - Present
Decision Making
Hyderabad, India
A consolidated Care Desktop portal which integrates applications, streamlines and
simplifies support processes and provides guided troubleshooting flows for
Customer Care Technical support representatives.
•
Leading and managing over 25+ scrum releases resulting in an improved
business metrics like Average Handle Time, First Call Resolutions and reduced
truck rolls.
•
Achieved software delivery predictability at 99% or higher, consistently
delivering an average of 150 Story Points per release.
•
Maintained defect density below the industry average of 0.15 by implementing
rigorous regression suites and smoke tests after every code deployment.
•
Achieved 5% increase in contribution margins strategically leveraging offshorenearshore teams and implementing optimum pyramid structures.
•
Enhanced platform performance visibility by implementing instrumentation
enhancements using the New Relic Dashboard and 24·7 support model
Project Quality Lead
Software Development Models
Scrum
Waterfall
Agile Methodology
Kanban
Technologies & Tools
Azure Cloud
Excel
PEGA
BitBucket
JIRA
HP ALM
SoapUI
Postman
Atlassian
Capgemini - Unified Customer Communications (Telecom)
12/2015 - 08/2021
Dallas, TX
Ensure Appointments communications are as effective as possible
and are not in conflict with other comms in the organization
•
Implemented strategies and conducted E2E validations across 11 channels,
enhancing customer communications by over 90%.
•
Led a team of testers in designing 250+ end-to-end flows, aligning 10+
touchpoints with customer-preferred tactics and improved communication
alignment by 20% during technical delays.
•
Conducted weekly status review calls with stakeholders to track budget,
overall schedule, change requests, and risk monitoring.
•
Collaborated in solution design, offering recommendations to improve project
outcomes.
•
Conducted demo calls with stakeholders, validating implemented solutions
across 26 touchpoints using 6 different tactics (SMS, Emails, Autodial. Etc.).
Test Lead
Wipro - Speciality Systems (HealthCare)
09/2012 - 11/2015
Dallas, TX
Specialty Pharmacy is a specific subset of CVS Pharmacy whereby the main
offering is what is termed ‘Specialty’ medications. Specialty medications are those
high and very high costs but low quantity drugs that are used to treat 19 specific
and relatively more serious medical conditions.
•
Collaborate daily with the QA, Development, and Management team to ensure
that quality standards are met.
•
Participate in weekly status meetings, and conducted walkthroughs for team
members, and documented the proceedings.
•
Construct test cases for the defined test plan; modify the existing test cases as
the test requirements change.
•
Research, identify, reproduce, isolate and report defects.
Programming Languages
SQL
Python (Basic)
KEY ACHIEVEMENTS
Cost Saving Of $5M
Successfully retired the SCR tool, resulting in $5M in
cost savings. By transitioning the rules to Solutions
Center (SC), we streamlined processes and improved
operational efficiency. The retirement of SCR not only
reduced maintenance costs but also enhanced rule
management and overall system performance
Achieving 85% automation for Solutions Center
Application
Successfully increased automation coverage for the
Solutions Center application to 85% and maintained it
at that level. Achieved this by identifying automation
scripts in every sprint, integrating selected scripts, and
decommissioning older functionalities. Additionally,
maintained a robust requirement traceability matrix.
Business Generation
Successfully built strong client relationships, resulting
in team growth from 30 to 50 members and
contributing to a $100M revenue account. This was
achieved by earning client trust by excelling in delivery,
prod ops, and dev ops processes, while tracking key
success metrics.
PROFESSIONAL EXPERIENCE
Software Test Engineer
Wipro - RxClaim Adjustments (Healthcare)
10/2011 - 09/2012
Remarkably low attrition rate while leading
and managing a team.
Engaged directly with clients within my
first year of professional experience.
Designed and built a sumo robot during my
engineering studies, which went on to win
the inter-college competition.
Chennai, India
Adjustments are modifications to an original claim that are performed
systematically. Reversal & Resubmit is an adjustment process for a paid claim, is
reversed and resubmitted to go through the entire adjudication process to correct
known issues.
•
Led the RxClaim QA Adjudication Team, providing status updates and metrics
to the Project Manager.
•
Perform detailed test case design and execute tests. Documented and
analyzed all test results, making recommendations. Coordinate with business to
perform UAT validations.
•
Publish test summary reports. Conducted Defect Triage meetings with
stakeholders to prioritize defects and create build schedules.
CERTIFICATIONS
Professional Scrum Master II - 2022
EDUCATION
Bachelor of Engineering, Mechanical Engineering
Muffakham Jah College of Engineering & Technology
2007 - 2011
PROUD OF
Hyderabad, India
Project Management Certification – University of
Virginia Darden School - 2022
