Zaenal Abidin

ZAENAL ABIDIN COLLECTION PROCESSING SENIOR ANALYST (BAHASA SPEAKER) TNT Project for Malaysia Market at Accenture (China) Co., Ltd Chengdu Branch (April 25th 2016 – Present) ORIGIN ADDRESS : Dusun Krajan Rt/Rw 05/01 Desa Jambewangi, Kec. Sempu, Banyuwangi, Jawa Timur Indonesia CURRENT ADDRESS : 1st Section of Zhonghe Avenue No 98 (building unit 1) room 2, 16th floor, Hi-Tech Zone, Chengdu city, Sichuan, China DATE OF BIRTH : Banyuwangi, June 19, 1987 SEX : Male NATIONALITY : Indonesia MARITAL STATUS : Married PHONE NUMBER : - (China) and - (Indonesia) EMAIL :- SKYPE : zaenal.abidin1987 PASSPORT NO. : B- ID CARD NO. :- HEIGHT : 167 cm WEIGHT : 62 kg EDUCATION HISTORIES : a. SMAN 02 GENTENG -) Language Department b. JEMBER UNIVERSITY (INDONESIA /-) Bachelor Degree of Social and Political Science Majoring in International Relations with GPA 3,64 HOBBIES : Reading books, travelling, climbing mountain, playing football and browsing for the current global issues. PROFICIENCY, INTEREST and SKILLS 1. Strong mindset of Customers Service. 2. High drive sense in Marketing/ Sales of a product. 3. Accounting concept literacy, CRM and SAP system. 4. Computer : Internet and Microsoft Office ( Ms. Word, Ms. Excel, Ms. Power Point ) 5. Reading, writing and analyzing any new information from newspaper, internet, social media, etc. 6. Language : Bahasa Indonesia – Active (Native Speaker) Bahasa Malaysia – Intermediate English- Active (Fluent) Mandarin- Passive EXPERIENCES and CAREER HISTORIES : 1. COLLECTION PROCESSING SENIOR ANALYST (TNT Project for Malaysia Market) Accenture (China) Co., Ltd Chengdu Branch (April 25th 2016 – Present) a. Contact customer via email/ phone call to initiate collection activities. b. Reinstate account when payment is received and register it if disputes arise. c. Determine further collection activities if payment has not been received. d. Initiate Collection Agency Activities. This includes providing collection data and contact details to the Collection Agency. e. Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable. f. Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions to team leader. 2. F & A SENIOR PROCESSOR (VFC Timberland project for Malaysia and Singapore Market) Account Receivable -Hewlett-Packard Co, Ltd Dalian Branch (August 4th 2014–March 30th 2015) a. Meet account receivable standard by monitoring Timberland stores daily sales transaction both in TTPOS and SAP, identifying variances and implementing corrective action for any issue. b. Prepares financial report on weekly and monthly basis by gathering, analyzing, sorting and summarizing all details record/ documentation for cash and credit card sales transaction for all Timberland stores in Malaysia and Singapore. c. Resolves stores account discrepancies by investigating the bank statement and the payment receipt deposit provided by stores in a particular period and make the record adjustments accordingly. d. Do confirm the stock adjustment item in TTPOS based on the checklist signed by the retail manager/ financial controller and post it in SAP after the writte-off process is successfully done. e. Provide monthly reconciliation report based on BI and SAP at the month end closing day. Afterward, prepare the report for aging customer and make sure that the clearing process has no problem/ tally with the recorded sales amount. f. Perform audit in Concur system to check if the employees receipts or invoices are accurate based on the general rules made by the company to make the payment of claim reimbursement. 3. F & A SENIOR PROCESSOR (Microsoft One Finance Project for Indonesia Market) Account Payable at Accenture (Dalian) Co., Ltd ( March 25th 2014 – July 25th 2014) a. Reviews and verifies all the invoices related to the payment requests to make sure compliance of policies required from Microsoft Indonesia based on all the transaction records with the vendor or supplier in Document Management System (SAP). b. Provide monthly financial report to financial controller draw upon the period transaction and double check if all the process taken has reflected the applied general rules or procedures to maintain the team achieve SLA targets. c. Monitor internal process controls of payment are adhered to and all trackers/ metrics are updated from day to day before the deadline, especially those item which are still pending in CRM. d. Regular checking if appropriate action is needed on orders/related documents which are still on hold and resolved it as per the process procedures completed. e. Response all customer queries via Email/ call are followed up and resolved within the stipulated Turn around Time (TAT) in line with all statutory records that are maintained as per client's requirements. 4. SALES SUPPORT REPRESENTATIVE (Tripadvisor.com project for Indonesia Market) Stream Global Services - Suzhou industrial park, Jiangsu China (May 2012 to June 2013) a. Responsible for making outbound/inbound calls based on leads and closing the sales of Tripadvisor Business Listing services while providing exceptional customer service. b. Maintaining a good relations with the customers by informing up to date products/ latest promotion, handle customers objections and rebuttals in a reactive way. c. Arranging for the payment both via online or bank transfer and provide the guidance by phone calls and email for premium services purchase. d. Guiding the customers to attract the travelers by displaying their properties profile on the Tripadvisor.com website. e. Tracking document and retrieve information in call list database to regularly update and demonstrate process knowledge to the hotel owner or managers. Note: Also back up as Technical Support for Microsoft surface project as Bahasa Speaker from March-June 2013 5. CAR MARKETING / SALES EXECUTIVE (Surabaya, East Java Indonesia) PT. Astra International – Daihatsu (June 2011- March 2012) a. Making sales of the company car products for several segments of customers in many different ways (Exhibition at the shopping malls, social media, direct sales, etc) b. Maintaining a better relations with a wide range of stakeholders, including customers and finance companies. c. Handling the customers queries, payment process both cash or credit to meet their needs to generate a deal price in the negotiation process. d. Arranging for the procedures of excellent car delivery oriented to exceed the customers expectation and satisfaction. e. Following up with the customers after the purchase to determine how well they liked their vehicles. Afterward, remind the customer related to repairs, servicing and cleaning schedule of cars through the customer service department. PART TIME AND INTERNSHIP JOB EXPERIENCES : 1. English Tutor at Escala English Jember (January - June 2010) a. Teaching English for all level Classes (Elementary, Junior and Senior High School Students) based on the regular schedule and the material arranged. b. Developing schemes of work and lesson plans in line with the curriculum objectives as a part of learning resources in the condusive classroom learning environment. c. Serving new students who wanted to apply/study at Escala English by delivering all necessary information about our available program. d. Receiving incoming phone calls from student parents/ other stockholder and provide them appropriate answer related to their queries. 2. Internship News Reporter at PT. Jawa Pos Media Televisi (JTV) Surabaya (July-August 2009) a. Hunting for the news (soft and hard news) in some areas in east java, especially in Surabaya city as a local news reporter. b. Take a prompt respond to breaking news and other urgent newsroom situations as required by the management in timely fashion. c. Contributing to arrange for the news production (taking picture, dubbing and text editing) to make sure that the news created is based on professional standard procedures. d. Present stories ideas based on the actual information that is clear, relevant and meaningful to news paper readers. e. Preparing all necessary utilities including camera, paperwork, scenario planning etc, before hunting the news in the targeted location. 3. Surveyor of the Indonesian Survey Association (February 2008- June 2009) a. Reporting the result of the votes in the general election from a sample area to the head quarter to be aired in the national TV station. b. Coordinating the segmented target respondent related to the queries for the polling survey as a part of the research step. c. Keeping up to date the progress to the local coordinator concerning with the result and the process to monitor and anticipate the possible barriers. d. Spot visit to a particular area to collect the data about the public opinion in accordance with the candidates in the general election.