Zachary F. Bell

Zachary F. Bell Experience Service Desk Manager, Arnet Technologies: Columbus, OH (April 2018 – Present) Manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements. Provide oversight on multiple projects to ensure delivery on time. Promoted from Service Desk Coordinator in April 2019. Tier III Tech Support, Spectrum: Columbus, OH (Oct 2017 – Mar 2018) Provided Tier III Technical support via telephone to a large network of residential users. Served as an escalation point for Tier 1 and Tier II teams. Supported issues including network connectivity, hardware, and software issues. Tracked every issue in a case management system. Navigated multiple systems and tools to troubleshoot and track customer issues. Program Coordinator, B2 Program: Columbus, OH(June 2017 – Oct 2017) Developed and implemented framework for Summer Youth Employment program. Provided direct onboard training to 150 employees. Developed programming material for use program-wide and managed 156 employees including 6 supervisors. Computer Technician, InfinIT Technology Group: Zachary, LA (Oct 2016- May 2017) Engaged in Troubleshooting to resolve numerous hardware and software issues for customers ranging from mid-sized businesses to residential customers. Supported both Windows and Mac Operating Systems. Installed and updated new machines. Recovered data from functional and failing Hard Drives. Built websites based on customer specifications utilizing HTML and CSS. Led efforts to recover past due customer debts with the company. Education WozU: Coding Bootcamp ( 2018 ) Web Development Bootcamp with a focus on Javascript, Java, React and Angular. I learned how to build responsive web apps utilizing various languages, how to create manipulate and connect SQL and MongoDB databases and how to create mobile web apps using Cordova and Ionic. Worked 60+ hours weekly on individual and group projects utilizing the Agile Methodology. The Ohio State University: Columbus, OH -) Bachelors of Arts in History- with Research Distinction in American History. Vice President- Acacia Fraternity. Vice President- Phi Alpha Theta. GPA: 3.35, Major GPA: 3.8 Leadership Experience Teach For America, Louisiana Delta: Tallulah, LA -) Selected to serve as a corps member in the Louisiana Delta. Working to close the achievement gap that exists among minority students in low income areas. Worked on community engagement and professional development outside of the regular responsibilities of a classroom teacher.