Zachary A Feniello

Zachary Feniello P: - |-| https://my.indeed.com/p/zacharyf-fr9f459 Independent and hard working individual currently studying Health Information Technology. Possesses working knowledge of Microsoft Windows and Microsoft Office Suite, impeccable customer service skills, and a drive to always better himself. Currently looking for an entry-level position in Health Information Management to start building my new career. I have plans to pursue a CPC-A certification prior to graduation and an RHIT after graduation. EXPERIENCE DoorDash Independent Contractor      Apr 2021 – Present Meet with customers and provide immediate assistance. Resolve customer complaints and adjust orders Deliver orders to customers homes and places of work within an established time frame. Serve customers in a prompt and courteous manner Have a 98% customer satisfaction rating. Self-Employment Computer Technician 2010 – Present Handle incoming and outgoing calls to customers. Order replacement parts for customer computers. Troubleshot problems with hardware or software over the phone. Travel to customer homes or places of work to fix computers both hardware and software within an established time frame.  Communicate to customers how to maintain their computer systems.     TECHNICAL SKILLS      Operating Systems: Microsoft Windows XP, 7, 8, 10; macOS; AndroidOS; iOS. Word Processing: Microsoft Word, Excel, PowerPoint; Google Docs, Sheets, Forms, Slides. Payment Software: PayPal; Stripe. Communication Software: Slack; Zoom; Skype; Discord. Document Management: Google Drive; Office 365; DropBox. SOFT SKILLS        Attention to Detail Verbal and Written Communication Time Management Patience Medical Terminology Anatomy Knowledge Physiology Knowledge EDUCATION AAS in Health Information Management Eastern Gateway Community College Graduating in 2024 currently maintaining a 4.0 GPA Courses  Pathophysiology  Human Anatomy and Physiology  Clinical Classification Systems I & II January 2022 – Present        Health Records Reimbursement Methodologies HIM Practicum I & II Advanced Coding Legal and Ethical Concepts in Healthcare Healthcare Indexes and Registries Quantitative Reasoning