Zachariah Onaburekhan

ZACHARIAH ONABUREKHAN 3, Living Faith Church Street, Lugbe, Abuja. | - |- EDUCATION Teaching English as a Foreign Language (TEFL) Certification | Teacher Record September 2023  TEFL Certificate Conversionly | Appointment Setting. September 2024  Appointment Setter Certificate. Entrepreneurial Diploma | Itzinya December 2019  Entrepreneurial Diploma. Bachelor of Science in Computer Science | Benson Idahosa University. September 2011  BSc Computer Science GPA – Second Class Upper Honors. EXPERIENCE Appointment Setter | Upgrade and Profits. Feb 2024      Manage a dynamic calendar of appointments, ensuring efficient time allocation and meeting coordination.  Working remotely. Reach out to potential clients via phone to introduce the company's products/services and generate interest. Accurately maintain and update customer information in the CRM system. Evaluate leads and determine their potential for becoming a sales opportunity. Arrange meetings between potential clients and sales representatives, ensuring all details are confirmed and communicated. Customer Support/Appointment Setter | Oxford Properties, Abuja. May 2022 – Oct 2023  Identified and engaged potential clients to build a robust portfolio, enhancing customer relations and expanding business reach.  Successfully negotiated real estate transactions, ensuring favorable terms and conditions that aligned with client needs.  Executed informative and persuasive property presentations, resulting in effective promotion and sales of real estate listings.  Email management.  Customer Complaints resolution.. ESL INSTRUCTOR | Engoo Global September 2019 – April 2022  Delivered personalized instruction in English focusing on enhancing speaking, listening, spelling, and communication competencies.   Monitored and documented student progress, providing regular assessments and feedback to facilitate continuous Adapted to remote teaching environments, maintaining high-quality educational experiences. Appointment Setter | Citizen’s Disability, Massachusetts, U.S.A Assistant Team Lead May 2018 – August 2019  Managed a comprehensive prequalification process for Social Security Disability Benefits, consistently achieving an average of 20 successful outcomes each month.  Facilitated appointment setting and client care, contributing to team productivity to meet organizational targets while operating in a remote environment.      Promoted to the position of Assistant Team Lead as a result of top-notch performances. Ensuring my team members are productive enough to keep up with target demands. Communicating with clients in American accent. Inbound and outbound calling. Working remotely. Customer Support Representative | Mutual Benefits Assurance Plc March 2015 – February 2016  Managed a portfolio of insurance claims, ensuring the efficient and accurate processing of both third party and comprehensive motor insurance cases.  Resolved customer inquiries and complaints, providing exemplary service while contributing to the sales growth through both B2B and B2C channels.  Resolving clients’ complaints. SKILLS          Excellent communication skills   Great negotiation and problem solving skills   Proficient in the use of CRM tools Empathetic and great interpersonal skills Organizational skills Detail oriented, and analytical skills. Amazing team player Very resilient, persistent and persuasive Adaptable, and good multitasker. Confident Exceptional team player Proficiency in using communication tools like email, phone systems, and video conferencing. Proficient in the use of Microsoft Office tools.