Yvonne Wambua
-/ - / Nairobi, Nairobi County
Summary
Flexible, dependable and efficient program manager with significant experience planning and maintaining work
schedules, managing employees and client relations.
Excellent communicator and time manager with high attention to detail and client satisfaction. Adept in
establishing and maintaining interpersonal & business relationships, data documenting and reporting.
Experience
Project Assistant Manager
Upwork • Nairobi, Nairobi County
08/2021 - Present
Planned and arranged meetings with external organizations and individuals enabling parties to meet and discuss project
progress.
Acted as point of contact between team members to keep project on schedule.
Headed a team of12 employees, increasing crew efficiency by 16%
Updated customers and senior leaders on progress and roadblocks.
Partnered with project team members to identify and quickly address problems.
Maintained project schedules by managing timelines and making proactive
adjustments.
Motivated project teams to promote collaboration and keep members on-task and productive.
Collaborated with project owners and team members to set ambitious but achievable goals
Assistant Business Analyst
Kenya Climate and Innovation Center • Nairobi, Nairobi County
04/2019 - 05/2021
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support
teamwork
Improved overall team performance by 22%.
Identified issues, analyzed information and provided solutions to problems.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Carried out day-to-day duties accurately and efficiently.
Completed our project 7 days ahead of time.
Adhered to social distancing protocols and wore mask or face shield.
Demonstrated respect, friendliness and willingness to help wherever needed.
Improved operations through consistent hard work and dedication.
Handled multiple calls per day to address client concerns and inquiries.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Front Office Receptionist
MayFair Southern Sun Nairobi, • Nairobi, Nairobi County
09/2016 - 12/2019
Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating
smooth hand-offs to nursing staff.
Identified visitors' needs to offer solutions and information.
Responded to inquiries from callers seeking information.
Answered multi-line phone system and enthusiastically greeted callers.
Greeted and verified guest information before directing guests to appropriate areas or answering questions.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Spanish Literature
International Center for Language Resources • Nairobi, Nairobi County
01/2022
Project Management
Kenya Institute of Management • Nairobi, Nairobi County
10/2017
Graduated summa cum laude—3.7+ GPA
Business Administration
University of Nairobi • Nairobi, Nairobi County
12/2016
Skills
-Appointment setting, -Project Management, -Email support, Customer Service, -File Management, Social Media
Coordination & Management, Time management, Microsoft word, Microsoft excel, Bilingual, Office management,
Workflow planning, Customer/Client relations, Organization skills, Computer literacy, Communication skills
Languages
English, French, Spanish, Swahili
