Yvonne Ndegwa

Yvonne Peris Wanjiru Ndegwa Business Relationship Manager | Accountant | FMVA | Virtual Assistant Email address:-LinkedIn address: www.linkedin.com/in/wanjirundegwa SUMMARY • • I am a Passionate and forward thinking Business Relationship Manager and Virtual Assistant with over 8 years of practical experience in diverse industries with a focus on creative and tailor-made value added solutions to client and business problems and with a proven track record for excellent delivery. My strengths include strong leadership and interpersonal skills, contract negotiations, excellent communication and analytical skills with an eye for detail. TOOLS SKILLS • Email Management and Communication • Calendar Management • Appointment Scheduling • Critical and Creative thinking • Accounting skills • Customer Service and relations • High work ethic WORK HISTORY Chief Operations Officer – In Charge July 2022 – TO DATE Nanyuki Diagnostic Centre, Nanyuki • Calendly • Microsoft Office Suite • Google Suite months thanks to the successful identification and engagement • Trello of potential business partners in other organizations and • Zoom stakeholders thus accelerating our incomes. • Drop Box • Slack • Canva • Asana • Notion • Oncehub • Zoho • • Accomplished a 45% increase in business partnerships in just 8 Successfully led a team of 12 employees to serve and cater to an average of 1500 patients up from 900 per month. • Developed a robust internal controls, including the introduction of an accounts receivable system, to enhance tracking and recovery of dues. As a result, our accounts receivable management has witnessed a remarkable 40% improvement since its implementation, significantly boosting our financial stability. EDUCATION C.P.A. ,Rware College of Accounts Jan 2010 - Jan 2014, CPA Part III Section V Bachelor of Arts, Kenyatta University Sep 2009 - Assistant Accountant / Customer Service Nov 2019 – June 2022 Nanyuki Diagnostic Centre, Nanyuki • Dec 2013, Second class. Bachelor of Arts (Economics and Sociology ) Certificate of Secondary Education, Bishop Gatimu Ngandu Girls High School Jan 2004 - Nov 2007, Grade: B • Through rigorous planning, it was possible to achieve precise preparation and compilation of financial reports, including daily and monthly reporting on income and expenses. As a result, corporate operations ran smoothly and informed decision-making was made easier. Actively coordinated with suppliers to reconcile invoice payments, conducting timely and current reconciliations. Additionally, within 30 days of service provision, rigorously carried out creditor and debtor reconciliations, improving financial transparency and fostering stronger vendor relationships. SHORT COURSES • Assumed responsibility for the creation and inspection of payment vouchers and checks, ensuring compliance with Strategic Planning and Execution, University of established protocols and preserving financial integrity. This Virginia (Coursera) - Present careful method reduced mistakes and discrepancies, Fundamentals of Project Planning and Management, University of Virginia (Coursera) - Present promoting a dependable payment process. • Enhanced customer service offered registering a 45% increase in customer retention Alx-Financial Analyst Program, Certified Financial Institute with Africa Leadership Group Sep 2022 – Nov 2022 Relationship Officer Sep 2014 – Nov 2016 Equity Bank K Ltd, Meru • customers by 40% while maintaining a favorable Par of 16% Business Intelligence and Data Analysis Certified Financial Institute with Africa Leadership Group Dec 2022 – Present Exceeded the quarterly and monthly Amex card issuance to • Achieved up to 70% loan uptake with over 50% recoveries on the Eazzy loans (mobile banking platform) as well as on boarding Diploma in customer service, Alison Online customers to the platform to grow the loan book to ensure a Courses Dec 2017 - Feb 2018, Distinction balanced portfolio. • Sustainable Financial Initiative Courses-By the Kenya Bankers Association and existing clients as well as onboarding onto the Equitel platform. • -Kenya President’s Award Chapter AIESEC KENYA- Kenyatta University L.C. –Alumni Member • September 2011-March 2012-Team Leader • • • Finance and Legal Affairs Portfolio January 2013-May 2013-Team Leader Monitoring and Evaluation Intern Pulse Experiential Ltd (K), Karen LANGUAGES Swahili Spoken: Fluent • Written: Fluent May 2014 – Aug 2014 • Optimized reports for use in making business decisions. • Evaluated current processes to develop improvement plans. • Developed and documented modeled data to assess business trends. • Compiled research data and gave professional presentations highlighting finds and recommended optimizations for regular monitoring of all P&G Talent Management Portfolio April 2013-June 2013 Information management and Communication Vice President -Kuleana Festival Organizing Committee-AIESEC Kenya Project Growth and retention of the customer base and relationships respectively. AWARDS Gold and Silver Award Holder Improved numbers on bank products and services uptake to new programs in the country. VOLUNTEER WORK Jan 2017 – Sep 2019 During which I engaged in ; • Developed the skills of youth in farming through training on personal voluntary basis. • Led trainings on entrepreneurship and customer service to youths in business in conjunction with the NCCK. English Spoken: Fluent • Written: Fluent A S S O C I AT I O N S Association of Women Accountants of Kenya-Associate member I NTERESTS • Martial Arts • Reading • Farming • Travelling